Canada Life

Trying to complete the online registering from Sunlife to Canada Life is brutal costumer service, transferred 4 times and still not the right person. Everyone working there gives great reviews, everyone trying to access service says terrible. I'd say it was great as an employee as well if I was passing all calls to me to someone else!

Sent an email on 3 Jan 2023 and got reply 31 Jan 2023, and the reply do not give any information or direction. Tried to call at least 20 times at different day different time during their office hours. Had wasted so many hours but no one pick up the phone. No sure if the company even exists in the planet ( they took money onetime for sure)

Highly do not recommend.They have no problem taking your monthly premiums. But when you actually need it you have to jump off mountains to get anything you even pay for.Don't bother appealing it as they don't even look it over just automatically decline it.Word of advise. Hire a lawyer under contingency!!

Canada Life requires a doctor's note for massage therapy, while Sun Life just gave coverage. Canada Life is definitely inferior to Sun Life in this regards. I am now out $75 for massage therapy because my doctor who would issue a prescription for a massage is out of town this week.

Recently switched over. Problems registering on the website. Called their customer service line. We are aware some customers are having problems with the website" followed by "Longer than expected wait times". Wait on hold for an hour and a half at which point the service hangs up on you. You would think that with a new company joining AND being aware that the website has problems you would add more staff to your call center to facilitate any issues your new members might run into."

My employer switched our group benefits plan within Canada Life's offerings and it's been bungled from start to finish. Messages sent via Canada Life at Work sometimes get responded to in a few days, sometimes not at all. The benefits portal doesn't display accurate info for coverages; eg. Eye exams I'm covered 1 every 24 months. It shows I'm eligible for another immediately even though I had one 16 months ago. The EAP offering is similarly poor. Morneau Shepell turned into LifeWorks turned into TelusHealth all within the last year or two. I think it's all a scam. EAP's should provide actual help to people, this one is way to cumbersome to use.

Have had multiple policies for 30 years with London Life/Canada Life which have all been long term; I had to request a payout of a policy to pursue an investment opportunity and couldn't reach anyone to assist.A cheque was said to have been mailed out a week after the policy was closed and over a month later nothing has arrived. I called my agent over two weeks ago to request a couriered cheque with a tracking number for my own pice of mind and they told me they wouldn't accommodate me.Then I asked for any other method of payment as the cheque was either not ever produced and or was lost in transit and they told me direct deposit within 3-5 business days and the funds would be received; that was a week ago - Horrible customer service and even worse communication and client care practices.Happy to pull all of my policies and health care, thanks for nothing but aggravation. Hope this information assists someone else to make an educated decision.Extremely disappointed and feel customers deserve better....

Absolutely Horrible. The Government of Canada is switching from sun life to this company. I called someone and waited, 3 hours for the 1st try, then 2 hrs, then emailed twice. Not able to get a hold of Anyone!!!! Horrible just Horrible.

You cant login in to ur profile and when u do get to login, u have to change ur password so many times it kicks you out then you have to call and wait god knows how long to talk to someone. If you work for a place and see canada life as your coverage i would suggest getting your own insurance with someone else