Tony Graham Lexus

I was very disappointed with the lack of professionalism at this dealership. Was treated like a kid when I walked in, I booked a couple test drives and the sales rep was hesitant at first to let me drive the vehicles. Had someone with me to test drive the vehicles who witnessed the whole thing and couldn't believe the way the sales rep treated us.Staff need to be taught to be respectful to clients and respond to their emails for inquiries. I'll take my business to a different dealership any day other than here.Would not do business with and already doing business with a different dealer who believes in treating customers right. Avoid

Staff out and out lied when my car was ready on top of that the 800 bill teaxed in that I was told ended up being over 1200Tried to tell me I had a wiring issue. It simply needed a new headlight other Lexus dealer fixed it..More people should complain to the Better Business Bureau.I tried to make contact with the manager multiple times and make complains. The business is completely obtuse.

If anyone is thinking of buying a Lexus ( or any other Toyota vehicle) Ottawa area , Yan Ma at Tony Graham Lexus is your sales person. She took great care of us with our Lexus RX 350H, it was seamless , she explained everything in detail and always kept us to date with delivery times and made the pick up seamless and a great experience.While we were waiting for our Lexus to arrive in late March , we had our Dodge truck stolen in January and Yan went way beyond and sourced a new 2023 Toyota Tacoma also to be delivered in Late March. She did this while we were finishing our vacation and when we returned all was in order to secure the replacement.Her professionalism is outstanding, she answered all our questions, responded timely, went out of her way to make sure we got what we were looking for and satisfied with our purchases.She made us feel so comfortable looking for new vehicles she went over and beyond any expectations and we are so very grateful to have her look after our vehicle purchases.

I am the official florist that provides the roses that are given out to those who go and try out their vehicles as a thank you for coming by. I think this gesture says alot about a car dealership. Going that extra mile goes a long way. Micheal The Designer's Wflowers approved. The staff are all so nice as well.

I am genuinely astounded by the remarkable experience I recently had at the Tony Graham Lexus dealership. As someone who has had their fair share of automobile purchases, I can confidently say that this Lexus team has set a new standard of excellence in customer service and to thank personally Yan Ma.From the moment I set foot in the dealership, the entire team treated me with the utmost respect and made me feel valued. Their courteousness and professionalism were simply unmatched. Among the standout professionals I had the pleasure of working with was my salesperson Yan Ma a true embodiment of dedication and commitment to customer satisfaction. Their expert knowledge and patient demeanor made the whole car-buying process a breeze.Yan took the time to understand my unique needs and preferences, never once rushing me to make a decision. They presented a comprehensive comparison of models that I was considering, detailing the specs, features, and advantages of each one. Their transparency and attention to detail made it so much easier to make an informed decision.What I was most impressed with was the post-sale service. After my purchase, Yan made it a point to follow up and ensure everything was up to my expectations. They patiently explained all the car's features and functionalities, ensuring I felt comfortable before driving off. This level of personal attention was the cherry on top of an already outstanding experience.To conclude, this Lexus dealership has redefined my expectations of the car-buying experience. Not only did I drive away with a fantastic car, but I also left with a feeling of being genuinely cared for as a customer. If you're looking for an automobile dealership that goes above and beyond, look no further. I would highly recommend this Lexus dealership to anyone looking for top-quality cars, matched with top-quality service.

Loved the loaner but wished it was an upgrade from my current suvOtherwise they did a great job with the oil change. The free exterior wash and interior cleaning was a nice surprise.

We just bought a new vehicle from Tony Graham Lexus and we had the pleasure of dealing with Tan Vo. He was respectful of our time and was always available to answer our questions (even after hours and the reply was prompt --- WOW). Thank you Tan for the whole car-buying process, you made the process so smooth and memorable for us.... The estimation you provided for the vehicle production and the delivery was spot on...I have bought multiple cars before but the experience I had with Tan was top-notch. People like Tan make the car buying process a very happy process. Tan... I look forward to contacting you when I need to upgrade my current vehicle :-)Amyn M

What an incredible buying experience. A big thank you to Thanh and the whole team at Tony Graham Lexus. From the moment we first stepped in the dealership to the moment we rolled away in our new purchase, they were extremely attentive to our every need. They’re patiently answered all of our questions and concerns. We are very satisfied of our new vehicle but even more so of the level of service we were given. Thank you.

I have been a Tony Graham customer for well over 10 years now. This was the first time at lexus. Tan Vo was amazing. He was super friendly and very knowledgeable. We were extremely happy with everything and he took care of everything as promised. I wouldn't hesitate to recommend Tan to anyone.Thanks Tan !

Great buying experience. Thank you to Cody for making the whole experience stress free and pleasant. Cody patiently answered all of our questions and concerns. We are very satisfied with our vehicle but even more so of the level of service we were given.Thanks CodyZehir