BMO Bank of Montreal

If less than 1 star was possible I'd leave it.They take full advantage of every situation, despite what has legally transpired, and hold funds for their own benefits.Court appointed documents that are notarized are accepted everywhere except at BMO apparently...watch out

BMO's online support is pathetic. We maintain a number of business and personal accounts with BMO. My experience in attempting to reach BMO for assistance by phone is impossible and extremely frustrating. Today in attempting what should be the simple matter of securing a telephone password for a single personal credit card I have been moved through no less than 4 desks and have been on the phone for almost 2 hours. I am still on hold, working hands free and waiting to speak to a live person.

Giant pile of puke outside the door. But the staff are really helpful and nice

They never answer the phone at this location. Every time i call I have to continuously call throughout 8 hours or leave a message which they never return. Not everyone has the time to make the trip, also their hours are inconvenient and they aways put a hold on funds, also if you are expecting a refund from an online purchase that should take 2 or 3 days be prepared to be waiting almost 7 days. BMO also has many glitches and technical difficulties I do not reccommend this bank.

The guy teller was tone deaf and didn’t really listen to my concerns. Asked a fairly simple question and the back and fort between his manager just made his answer very confusing. + it was a hostile environment and interaction overall. Made me very uncomfortable and best believe I’m never coming back to this branch again.

I initially was banking at another BMO and was not happy with the service and found this BMO and specifically Cindy. She's been really great to work with. Patient, accommodating and responsive. Big shout out to Cindy!

Zero stars for you! The Bank of Montreal does not even honor their own cheques. I was given a check from a lawyer here in Hamilton, took the check to the branch that was listed right on the cheque and the BMO would NOT cash the cheque for me (I have all the I.D. required). They said it was because I don't have a BMO account. So every time someone with a different bank gives me a cheque I'm supposed to open an account with that bank to cash it? They offered to charge me $30 to certify it so I could cash it at another bank! What!?! Does this even make sense?I've never heard of a bank refusing to cash their own cheques. If they won't accept it who will! Shame on you BMO. This should be illegal!One of the most disgusting things I've ever witnessed from a bank and this says a lot!

bmo investorline is the absolute worst online broker, dishonest to their loyal customers; i loathe them.

I've been with this bank since I was 16 years old. Today I am about to be 21 & I will be switching Banks. I was racially profiled at this location for trying to take out money from a loan. The manager ( she wouldn't provide her name) needs to be fired for talking to people so rudely. I was humiliated & told we aren't giving you any money" & asked "where did you get this money" like I was someone off the street or fradualent. Please if you're anyone of colour or just anyone in general please go to another branch or switch your banking. God Blessed"

The incompetence on display here, and not just this branch, but really, in earnest, especially this branch, is staggering. I needed to open a new chequing account and delete an old one. That's all I had to do. I had to visit this branch 3 times and another once just to make it happen. And now I've discovered they haven't even allowed my new account to even receive e-transfers. You'd think that would go without saying. I kind of want to scream but I won't. For the record their service people at the desks are nice enough. But no one listens and they are mostly concerned with giving me a line of credit that I don't need. Once I need one however I will be sure to switch to a new bank because BMO can't be trusted with simple tasks.