Le Creuset

FAILURE! My Le Creuset grill had some of it's enamel coating chip off in one area and after having sent photos of this clear manufacturing defect, I received a response that accused me of having mis-used the product by overheating it which was absolutely not the case. As one can see, the grill is in immaculate condition except for the chip. Le Creuset offered me a one-time-only, exceptional offer of selling me another one at 50% off. Thanks! But, I simply ask that Le Creuset stands behind its product and honours its lifetime warranty. I have recontacted Le Creuset to ask them to reconsider their decision but have yet to receive a response. For the premium that is paid for Le Creuset products, I am extremely disappointed. If I could indicate zero stars, I would.

My customer experience with Le Creuset was unlike no other! I was assisted immediately and there was a solution put in place for my query.My new product arrived safely and efficiently. The communication was prompt, polite and provided exactly the assistance I required. Furthermore, the solution provided was far exceeding my expectations.I cannot thank you all enough!

The kettle I purchased a couple of years ago. I noticed a couple of rust spots on the inside spout. I contacted Le Creuset about getting it replaced. Customer service was very helpful and I have received my kettle replacement. I have many different Le Creuset pieces and I love cooking with them. I would recommend Le Creuset to anyone that loves cooking!

cheap material and they do not respect the warranty you need to fight so hard and it will not pass. Second bad experience and (Laval june 30 4pm the girl did not want to serve us in english) paying customers are not valued here ….

Was encouraged by the positive reviews and excellent customer service feedback reported by many consumers. My French Oven was approved for replacement, sent back and received by Le Creuset on Nov 20 according to the Canada Post shipment tracker. On Nov 23 Sara advised that they were waiting for confirmation of receipt from the warehouse before sending a replacement. In the last 8 business days Customer Service has been unable to confirm receipt and has not provided any update. Today received an automated message asking for feedback on my experience. Unfortunately the only feedback I can offer is one of disappointment. I am without one of the most useful pots in my collection and have no idea when the replacement can be expected. Hoping that patience pays off and Le Creuset resolves the situation soon.Update Jan 5: On Dec 22 I sent a follow up email to inquire on status. Understanding that team members may have taken vacation during the holidays I sent a second follow up on Dec 31. No one from the Customer Service team has responded to either of these messages--meanwhile they have had my dutch oven since Nov 20 and their website indicates stock is replenished. There does not appear to be any other way to contact the company. This experience has been extremely disappointing for a brand that is positioned as a luxury good.

The enamel lining of my French oven that had been gifted to me 15+ yrs ago chipped and fell off in some areas. I contacted Customer Service and received a response from Martine Pisano. After having reviewed the pictures their assessors deemed that the darkened enamel on the bottom of the vessel was indicative of overheating and my pot did not fall into a case of a manufacturer defect since the enamel retained the dark color around the chipped areas. This was actually rust. Le Creuset then offered a discount for me to buy a new one. The only overheating" was from normal use by placing in an oven for slow cooking at not more than 350 F. Le Creuset does not honour their Lifetime Warranty by falsely passing the fault onto the customer. Even at a discount

Was getting ready to cook left it on the stove top for 30 second on, then start to hear cracking. The enamel chipped. Luckily I saw it otherwise I would have ingested it. Not only le creuset is not honouring the warranty they blame us for not using it properly. Like some others here who have the same experience le creuset refuse to replace ours, even to me this is a quality issue. For an item so pricy and the quality is subpar it is not acceptable. Yet online there are still countless of great reviews article for this brand that allow them to keep exploiting consumer. I hope some of those influencer online can catch on and we can launch a collective law suite against it.

I received a tea pot for Christmas 2 years ago and have kept excellent care of it. Only hand washing it and never using it on a heat source in any way. A few weeks ago I was washing it by hand and the bottom just came right out! I filled in a warranty claim online and just received my new tea pot! I'm thankful for the understanding and care they put in! Thank you!

I placed an order with Le Creuset last year, which contained 2 sets of pasta bowls. I received 1 set of pasta bowls. I have been writing to Le Creuset for months as they took full payment but have not delivered the full order. E-mail after e-mail but no resolution. I even sent them the packing slip showing the 2nd set of pasta bowls was not included in the order and I am still waiting. For a company who claims their brand is based on quality products and superior customer service, my experience has been awful - they have taken payment, not delivered product and to date no one is taking accountability to make this right.

Had an issue with some staining on my white pots, Rebecca was amazing. She was very interactive and responsive, provided numerous solutions and recommendations on how to restore my pots that I have had since 1985...The enamel is dull on the pots I use daily but all the staining is gone now, she also sent a solution to see if it would improve the enamel shine. Great customer service....love their product, only pots and pans I own....