Canadian Vein Institute

I had an appointment booked, took 3 buses to get there only to be told that there was no doctor so the appointment was cancelled. I didn't get a message or a new appointment if in fact the appointment was changed.I even called 3 times to confirm but always got an answering machine. This is horrible customer/client care, not being able to contact a person.There needs to be improved customer service, because at the end of the day, that's what we are ...paying customers

The receptionist Valya Volenyuk is amazing! She always goes out of her way to make sure I am updated on my appointments and has always helped me reschedule. I am really grateful for her professional service, it has made my visits a lot more convenient.

we live quite far from here, and arrived to be told that the patient cannot be seen.

Rude

I believed that I will receive safe and proper care from Dr Ben Musa, MD, Cardiovascular Surgeon who did my surgeries in the clinic, but he acted very unprofessionally with lack of respect and caring after the surgery. One week post foam sclerotherapy I had a venous doppler with diagnosis: acute DVT- (deep vain blood clot ) and I needed urgent medical attention. Even though I had a scheduled phone appointment with dr. Musa, and staff called him to inform about my doppler result, doctor refused to talk to me ( busy in the hospital) and promissed to call me in the evening. He did not call me, and I did not have a copy of the droppler result. I understand, that some side effects can happen, but doctor has a duty to treat any post surgery complications approprately and to provide adequate follow up care- a blood clot without treatment could be fatal. Today I went to the clinic and was seen by other doctor who prescribed me medication and follow up study, but I loose trust to the clinic and doctors. It was a medical negligence, Dr Ben Musa.

Went yesterday to see doctor. Your office asked patients covid-19 questions however me and another patient (was sitting next to me) noticed one of your staff was sick she can hardly get up from her chair. Another of your staff came and had to ask her if she was feeling better" she said "no

Had a phone appointment booked about 3 months ago. They called to give me an appointment for a phone call appointment about 1.5 months ago and called 5 days prior to phone appointment to remind me that he will call the day of my appointment give a 2 hour window. Call should have been between 10 and 12, 4 o'clock came and no call. Canceled an appointment I had for 130 the same day in the event the call came in after 12. Now the appointment I had at 130 has been pushed to February 3rd! Not even a courtesy call to advise doctor was tied up, or running late, or some emergency came up or anything. Waste of time.

They phoned and left voice mail for an appointment. I phoned back and left a voice mail. Got another voice mail today they canceled the appointment as they hadn't heard back from me. They're impossible to reach.

I had vein injunctions in this institute, everything is great. The procedure was quick and painless. Doctor Barbara and staff are extremely knowledgeable and caring. Thank you for a great experience. Highly recommend this institution .