Main Street West Urgent Care Centre - Hamilton Health Sciences

The register nurses are kind but the nurse taking ya to the room is rude and seems to be hating her job. Told me I shouldn’t bring my kids here and take them to McMaste Childrens Emergency.I asked if all ages were welcome in this clinic,she said yes and I told her this is what I chose to do and I am aware of the wait times. Please,STOP making people feel unwelcome and try to humiliate them especially in front of their kids. Your job title in this facility does not make you any more smarter not special than anybody.Doctors never treat people poorly yet this sour lady felt entitled of educating me how to parent!!!Being kind is not that hard!!!

Awful service!Waiting forever to get examined by a doctor!Two and half hours to get into the room then the nurse called to let me in and told me to wear a robe in case I needed an X-ray so I did change my clothes assuming it would be in a few minutes.. waiting now for more than 2 hours while having fever and chills and wearing this robe!!!Awful awful awful!!

I had a terrible experience here. The nurses at triage were wonderful, I forget her name but I spoke to one of them who has a son that rows. The doctor - examined me for 2 seconds and told me that my infection looks viral. I asked to get a strep culture because I felt very off, I felt like this was not viral. She refused to provide one and sent me on my way. I specifically went on a Sunday night because I had a lot planned for the following week and did not want to find out days later that it was in fact strep. I wanted to get it out of the way ASAP. So, after waiting 3 hours I went home. 2 days later I still felt terrible and went to a different place. They did a strep test no questions asked and alas it was positive. This place was a massive waste of my time and affected my quality of life for the following 2 days without diagnosis.

Nurses Robyn and Jan(e) treated me very kindly and so did Dr Jeremy. They worked diligently with the tools at hand and provided care in a time efficient manner while respecting the dignity of the sickly.Please let the nurse called Karen know that patients' allergies do not need to be broadcasted across the room. We all didn't need to know of the codeine and penicillin allergies of a particular patient nor why some folks were there. Medical confidentiality is a right in Canada and not for public disclosure. Also, when people are unwell there is no need to rush questions like this Family Feud. Sometimes confusion due to ailments, phonetics, or various factors play into the patient's state and an answer takes a literal second or two to roll off the tongue.

This location is amazing. It’s not for major emergencies. Be patient and expect a wait. It’s not as bad as a major hospital emergency room, but remember, the urgent ones always go first. Bring a book, phone for games and you’ll be fine. Upon entry you need to take a number and wait for your number to be called.

After traveling abroad I had a rash, sore throat , persistent cough and ear pain. They made me wait for 5 hours for the doctor to look at me for 2 seconds and tell me nothing looks wrong here" before storming out without another word. I am now waking up the next day and cannot hear out of one ear so I will be going to the hearing clinic where I will have to pay out of pocket to get my ears checked. Thanks canadian Healthcare system for wasting so much of my time."

I have been reading through these reviews and I can see a pattern! They are not very good with treating children properly. I was there yesterday and had a very bad experience with the doctor. The nurses were good, But the doctor was SO condescending. I’ve been a nurse (emergency and ICU and public health) for over 13 years. Dr Jeremy was condescending and completely invalidated my point of view regarding my child’s illness. He didn’t even believe she had a fever because she had a blanket on! Really? A blanket is what caused her fever of 39.6 (40 at one point) for the last 5 days and counting? I’m unsure if he is colourblind as well because her ears are clearly red and inflamed inside and her hearing has completely diminished over the past week. She hardly can eat or drink. She plays for one hour and then she is listless for hours after. But he says it’s normal for a kid to have a viral fever for 7-10 days…

Be prepared to wait.This is an urgent care centre, and not just a walk-in clinic, meaning that they triage the patients and serve those who are most in need. It's not first-come, first served. So bring a book, something to watch, a travel game, something to do, as you could be there for a long time.We were through the initial screening very shortly and waited in the main waiting room for about 20-30 minutes. Afterwards, we were moved to a room (more like a stall separated by curtains), and that's where we waited for the next 3.5 hours to see a doctor. My son had some difficulty breathing. It wasn't ever to the point where he couldn't breathe at all, but we wanted to have it checked before it got worse.Staff were, for the most part, friendly and sympathetic. We understand that many are overworked and are burning out after the stress of the pandemic over the past two years, but it was still difficult for my son when we asked a nurse after about 2 hours whether they had any idea when we would be seen and we were given a very curt No". Despite the difficult working conditions

I have nothing but good things to say about this place. Both my husband and I have been here a few times over the last several years that we have lived in the area. Of course when you are not feeling well, you always think your case is the most urgent and should be seen immediately, but remember they triage based on objective level of hazard, so you might wait awhile before seeing a doctor. It's still MUCH faster than the ER which should only be used for actual emergencies. Even during busy times, I have never waited longer than 2.5 hours from the time I arrived to see a doctor. I notice they seem to give priority to parents with babies and I think that is commendable. Only one time did I see a doctor here who was really dismissive and mocked me. But the other times, every doctor and nurse that has cared for me has been kind and showed concern and attention, and that is saying something considering I expect to be treated poorly by overworked medical staff. You never know who will be on shift that day, and some will be less-than-pleasant, but overall my experience has been positive. Every time they have gone above and beyond to run a large battery of tests just to make sure no stone is left unturned. I sincerely hope that I receive this same level of care again should I need to go back someday.

I have been here multiple times and almost every time has been an absolutely horrible experience. Although wait times are long I completely understand that it’s a challenge they face and they are trying their best but the care they provided wasn’t great. They made accusations that I was lying about who my specialist was and previous scans I was sent for because they couldn’t find it in there new systems. Yet I had proof as I pulled up the scans on my phone and they refused to look at them. Another time they accused see me of only going there for medication which was a lie, I was laying there crying while a doctor laughed at me telling me there was nothing wrong. I left there because they didn’t do anything and after waiting to get into my doctors office I later found out I had an injury and needed surgery which I revived. They have treated me very poorly and belittled me. Being a young woman they assumed that because of my age I couldn’t have these medical issues as it usually happens to older adults and they disregarded me on several accounts. Yet in reality, despite my age I face medical issues that many don’t associate with someone in there early 20s. Sadly, sometimes I need medical assistance and my doctors office is very busy and they have told me to go to this urgent care specifically, so I don’t have any other choice, yet they get mad at me. They need to stop and ask themselves if they want to be treated that way. No matter who the person is, no one deserves to be treated like this. I understand they are understaffed and over worked but that doesn’t give them permission to treat patients so horribly.