Ottawa Hospital Civic Campus Emergency Room

Dr. lawrence israel norman treated me by helping Mr to find a dermatologist within days. It's amazing how he cares about his patient. He takes his time to figure out why this problem and find a resolution to fix it. This is why it takes a long time in the ER, but it's worth it.

Would give 0 star if I could. My partner got a broken nose with blood all over, and we waited from 11pm to 8 am in this freaking ER just to see a doctor, when they finally called him in, he was placed in a room and waited for another 2 hours until a doctor shows up. 11 freaking hours!?!? Why not just close place when you don’t have the resources. Worst ER experience I’ve ever had.

I was there a few weeks ago in the emergency department and I had Dr. Ho as my doctor and he was absolutely fantastic! He was so great and so patient with me and all the other patients that were in my area. The nurses and rest of the staff are also fantastic. Well run hospital!

I was expecting the long wait but I know that's just how it is in Canada because of free" healthcare. But this review is about how they lost my blood sample so I had to stay there even longer. I thought I was finally meeting the doctor after half a day but then they told me they had to take another sample since they don't know where mine went."

0 stars. Nightmare. Avoid if you can. Unreasonable wait times ( 8+ hours), expected wait times keep increasing, Triage nurse is cold, selfish, petty, and cruel. She lacks empathy and basic bed side manners.It was a very unpleasant experience with unreliable wait times. The expected wait time when we arrived was 3 hrs and 40 min. This turned into a 5.5hrs wait to get into the urgent care hallway, only to be sitting and waiting again with 7 people still ahead of me. One person who was already placed in a room there was waiting for 9 hours and begging for an update of when she’d be seen by a doctor. I had no idea I would be waiting this long and when we asked a nurse for a wait estimate, after waiting for nearly 6 hrs, she looked at us almost in ridicule and said that we can expect our wait to be similar to that person who’s been waiting for 9 hours. As if that wait time is something to be proud of! And as if a nearly 6 hours wait was nothing!They are not honest about the wait times and they don’t care about you or how much pain you might be in or how critical your condition is. There was an elderly woman on the floor for hours gasping, crying, and begging for medical attention. She wanted to lie down on a bed in one of the rooms and was yelled at that these rooms are for other people. No one helped her.I never got to see the doctor because I couldn’t wait any longer. If I’m going to be in pain, discomfort, and invisible, I figured I might as well be at home, and if I bleed out or pass out then an ambulance will probably get me seen faster than waiting in the ER.What is the point of free universal healthcare if you cannot receive medical care in a timely manner?! I would gladly accept a 4hr wait if that meant I would actually see a doctor in 4hrs. Things need to change.

Don't go here if you value your life, the healthcare may be free but they charge an obscene amount for parking. If you have the choice to set up an appointment with a walk in clinic or the emergency room, go with the clinic because they'll probably see you sooner. The staff are nice enough but nice doesn't treat wounds and cure fevers.

Absolutely ridiculous me and my wife waited 8pm to 2am she has wisdom tooth pain after all the registration and all still no doctor, I know they are busy but why the people go to emergency to get treated asap that’s what the emergency is for but no , no body cares , absolutely garbage

This Hospital emergency section doesnt even get 1 star from me and I am a Veteran, I had to give 1 star. Go to Smith Falls, or anywhere out of Ottawa people, smaller hospitals are faster and 90 per cent friendlier. Dont waste ur time here at this hospital. We sat there, not even a Nurse came for over 8 hrs, even when my Daughter sat in the back area, I was not allowed to go back (like in prisons), it was unreal, the nurse wasn't friendly and the guy, whoever he was, the secy or something told us to talk somewhere else. I think I was interrupting their chat about what they were gonna do when they got home. I was actually ingaged in conversation with the Nurse, that's why I was standing there!!! Unacceptable. So weird. So unfriendly, don't know where the Doctors were all night, half of the people just left. We sat there for 8 hrs and the staff had no clue when we would be seen, none and they were very uninterested as to why. They kept putting everyone in front of us. I have never experienced something like this ever and I have been to alot of emerg places through the yrs. Anyway, fail!!! We drove to Smith Falls 44 minutes down the road, and was in and out within 2 hrs max.

If I could I will gave them 0 star or -1 star I will do that. My boyfriend got serious fever for over 24hrs. He can’t really get rid of it that’s why we decided to come here(to be honest, I am keep telling him even he go to the hospital he won’t got any help, but he still wanna go there and hope to get some professional treatment)Finally, he finished all the registrations (three different widows, and we back to main waiting room). We are truly understanding that how busy they are, but my boyfriend is like almost passed out… dizzy, short of breath… believed me when they ask him his mother’s last name, he need to think about it for a minute…. That can tell how sick he was now. so he need me with him, and kind of support him…but the lady at first register window was telling me “if I was you, I’m won’t be there, it’s not safe, and that area it’s for patients only” so I told her, I don’t care and also because I have no other options… he need me right?? Ann then she’s saying because everyone did same way likes me that’s why so many sick people now… I was like: ?????? Please think about this way, if you lovely families got sick you will leave them alone?? I still understand what she trying to say, but just like I’m saying I HAVE NO OTHER CHOICE!! So just keep quiet and leave us alone. If she can not help him right away then please keep quiet.

Located at 1053 Carling Ave. the Ottawa Civic Campus Emergency Hospital is a life saving place. Staff, doctors and nurses are top notched. The Civic's Emergency triage system is well structured and organised to manage critical priority patients first then those who are stable get treated later. People need to accept this and if they have to wait for over 12 hours to see a doctor then maybe they should think twice before complaining. I appreciate the help I have received from the Civic Emergency department, thank you.