Hertz Car Rental - Inverness B&q HLE

Very friendly, nice car.

Had a courtesy car off them was pleased with the car all done through the AA they refused to extend the hire privately while my car was still in the garage, despite having all the proof they needed that I had the car from the AA, I live almost 100 miles from their depot! Not happy rubbish service, Enterprise are a lot better than these guys!

guests arrived at inverness airport. waited 4 hrs, told no car available. 24 hrs later still no update and hertz not picking up phones nor returning voice mail messages. useless!

When we arrived at Inverness, the Hertz agent informed us that our vehicle had been given away. Although we provided our flight number in our booking it was not referenced, and unfortunately there was a slight error in the pick-up time. No effort made look up the flight arrival time or to contact us prior to giving away our vehicle. We were on holidays and were left stranded as no other agencies had a vehicle available, and Hertz indicated they would not have another as a replacement. Seems to be they are overbooking and planning for no-shows. CarFlexi customer service indicated there was nothing to be done if the arrival time was incorrect. I have pointed out that on the booking page it needs to be made explicitly clear that a vehicle will only be held for 2 hours past the indicated pick-up time. I'm extremely disappointed in both Hertz and CarFlexi, this issue caused significant stress on our holiday and extra cost.

Horrible, horrible, horrible! Stated they had a location at the Inverness railway station when it’s actually a “meet and greet”. Never showed up, then gave our car away leaving us stranded. Told us the only way to get our car was to come to the airport! ”Customer service” was useless, rude and dismissive. Fortunately one phone call to the very wonderful people at Enterprise and we had a car almost immediately. NEVER AGAIN will I rent from Hertz.

We rented a car for a short trip in Inverness. We assumed like everyone else that they would be located in the airport. There is absolutely zero signage indicating where to go. After being misguided by several airport employees, we finally found out that we needed to get on a shuttle. Very inconvenient location. Save yourself the hassle and rent through Avis or Budget.

I have been a hertz customer for over 20 years exclusively, but I had to go with Enterprise for my trip to Inverness Scotland. What a mistake!! Our plane had to land in Aberdeen 2 hours away due to weather and Enterprise rented our prepaid car and offered to help by calling expedia to refund our money THATS IT!! If it weren't for Erica Vilmos at Hertz who took pity on our situation our vacation would of been ruined. She did her best to get me a car for the week and she was so patient even through my hysteria. Go Hertz!!! never will I stray again.

Nightmare service....try booking online and its an hour of your life wasted....never again. Not even a phone number on the website. Give us a company with personnel ready to lift the phone and help.Nice to have a person contact me immediately after my review. Thank you Jocelyn

Nice staff, but they charged me with an extra day when I returned the car in time, so now I have to send them my boarding pass and I have to run after my own money... : D