Coldwell Banker Horizon Realty - Property & Strata Management

Horrible property management. Joy Ross would prefer to see you move than listen to your concerns and complaints. Liz Bennett was a very big bully always yelling when you try to explain things to her. The upstairs tenants had robbed us, partied and had no respect for us. They thru garbage over the deck and our dog got sick and we were cold in the summer and winter. Reported mice and rats and nothing was done we had to set traps. If possible do not rent from them.Moved out on February 28 and went back to clean on Feb 29th. Called Joy Ross at 1:30, left message, texted her and no response to let her know that we were waiting for her to do walk thru. Joy called me Monday and was mad that I left messages for her on the weekend. She wanted to do the walk thru on Monday at 12:30 and indicated to her that we work. Still no response from her in regards to do the walk thru. She knows we all work during the week and she refuses to work after hours or on weekends, everything is on her schedule and doesn't matter if you work. The place, up or down, are not rented as she didn't even come and take pics to post the places for rent. Horrible, will never rent from them again. Bullies, inconsiderate and never take concerns into account. As long as they receive their money.

I am currently the President of our Strata KAS3858 Council. The Council works with Judith Gregson of Coldwell Banker to manage the property on behalf of its independent owners. I would like to share my recent comments from my year 2021 President's Report: Council wishes to thank our Property Manager

I am writing as Council member of KAS1503 Cassiar Meadows and can speak for the Council that since we began working with Paula Johnson of Coldwell Banker as property manager in July 2021, we have been more than pleased with her services and that of her assistants. We find her chairing of our Council meetings very personable, efficient, helpful and has a calming influence when we have difficult issues to discuss. Her attention to detail is excellent, being proactive to alert us to issues to give attention to, and we find her to be very knowledgeable. We feel very fortunate to have her as property manager and anticipate an ongoing excellent working relationship. Wendy Burns

Ever since day one I have been impressed. I deal with Kara and she has been great to work with. Very professional, helpful, punctual, understanding and provides sound advice. I have been very happy with the experience.

Good group of people doing a good job I a very difficult industry. I've had dealings with Peter MacKenzie, Joy Ross, Christie Fisher, Mike Makin, Anthony Seranni to name a few, always find them to be professional!

Terrible, terrible service. Anthony was not polite in person and was not educated on the rental property. He had to keep asking the tenants about the details because he didn’t take the time to learn beforehand. After viewing the house he made an assumption that we wouldn’t be able to afford rent based on our appearance and age, even though we make more than enough money. Totally offensive. Also terrible at responding to messages and left us waiting days to hear back about the rental property.DO NOT RENT FROM THESE GUYS!!!!0/5 would not recommend.

CBHR manages our rentals for us and we have had nothing but a great experience with them. From finding tenants to handling the repairs needed, we've been more than happy with the service provided.

Terrible property managers never solve any problems between tenants, been living with no clothes washer for a week, no urgency from them to get it fixed. Awful communication bully-like attitude type of landlords. AVOID IF YOURE SMART you’ve been warned.

Odd to see some of the reviews here. Anthony was my property mgr for years and I always found him professional and responsive to my questions and directions regarding the property. Never had any problems other than some bad tenants in the beginning that probably could have been weeded out. But it’s pretty tough finding good tenants in Kelowna. A lot of low life.

On behalf of council here at Monashee Peaks (KAS965 ), I wish to commend both Paula and Courtney for their amazing support. Without their excellent guidance we’d be struggling to navigate the many strata laws needing compliance as well as the management of our accounts, thank you so much Paula and Courtney!