Scotiabank

Had an appointment to open an account. When I walked in on the Fri. no one wanted to help so the appointment was made for Mon.I showed up on time and I had to wait 10 minutes.Person who helped me didn't shake my hand or make small talk, just opened the account and got me out of there.I was laughing when I went to the teller cause I gave her 2-50 cent pieces and she had no idea what they were. Ended up saying the bank couldn't take them. Banks are required to take Canadian currency fyi. It was funny to watch her trying to ask everyone what they were. Made me feel old though.

I was at this location today and saw a manager or whoever he was,Brian Dempsey Scotia bank Huron and Highbury Ave London, helping a ooor man who was in obvious pain and couldn’t walk well. He walked him to the door and offered to assist him further. There needs to be more kind people like him in the world!

Scotiabank is a terrible establishment. Their employees are not helpful in a timely manner, their phone service and customer service are absolutely abysmal. Paid off my mortgage and then 3 days later they took $2500 out of my account because they forgot" to discharge the loan! Terrible."

The rep on the phone blocked my account because i couldn’t answer his *very* unclear questions that contained too much bank jargon when I was trying to temporarily raise my debit card limit. I’ve raised my limit before and never had this issue. I have an English Degree and yet I couldn’t understand what information the rep was asking me for.I’m highly disappointed that this had to happen on the one day of the year that I’m allowed to use my holiday discount for my workplace. If i didn’t have a backup method of paying for things outside of my scotiabank accounts, that phone rep would’ve easily ruined the holidays for me and my entire family who were looking forward to treating ourselves to discounted luxury apparel.I’m switching banks after this horrible interaction and the several other negative experiences i’ve had with this banking institution via phones and in the branches. I will not be recommending this banking institution to any of my family or friends.Please fix your customer service and the way you ask security questions.

I wish I can give zero stars horrible experience the waiting time was so long almost an hour we went there to make pay cheque but the advisor Aisha I think they don’t have zero experience they should learn how to serve the customer better next time I recommend not to visit there

Very disappointed with this location. I was trying to conduct some year end payroll for my business and the branch Manager Brian Dempsey was verbally and physically abusive towards me. I have never been threatened like this in a bank by staff before. I will be taking my services elsewhere.

This branch doesn't not have qualified people at all....the tellers working there are not been trained properly, so their behavior was so rude and unprofessional.The head office should take of these issues, otherwise they are going to loose their customers

Just list to the slight buzz of the radio & the slightly dim lights I’m sure you will leave with a migraine or headache. Staff are awesome though.

I have been ghosted by their financial advisers twice in the last month. I understand that staff may be off or absent for personal reasons (not their fault), but there is zero follow up from the branch to reschedule meetings with other advisors, or to reschedule appointments. You would think a business this large would have systems in place to keep track of open customer requests for new business or accounts.I have been waiting for phone calls, or email responses, only to find out out after the fact, that staff is off.I prefer to deal with online banks, where I can open accounts and make changes to my accounts without involving meetings, and appointments.

Michael (teller) an Densey Juman were very helpful and respectful at this branch, unlike my horrible experince at the Masonville branch under the management of Joanne Teller. I just mentioned this for customers to avoid the Masonville branch and you don't have to take my word and just read their reviews.