Jimmy Choo

This rating represents my review of the company - Jimmy Choo.I recently requested help with repairs and was willing to pay the associated costs. I was transparent that the shoes were gifted to me and I could not provide proof of purchase. They were very nice and helpful and agreed to help.After I dropped off the shoes to store, I was informed these were purchased from a sample sale (which I wasn't aware). From that point forward, I was immediately declined everything due to company policy. The Yorkdale staff was very nice to offer a courier return. However, the overall process has left me feeling very unwanted and unworthy.From the company's perspective, It was very obviously, I was no longer considered a customer and therefore didn't deserve support or service. I wasn't asking for free service or trying deceive. For a large multi-million dollar company, I took it personally when they didn't want to make an exemption for my case.I have always looked to luxury goods as an indulgent treat to feel better about myself. This incident has made me really sad because I realize no matter how much I covet Jimmy Choos, I represent a type customer they do not want and be associated with.