Beachcomber Hot Tubs & Patio

I want to express my extreme disappointment with Beachcomber hot tubs and their complete lack of satisfactory customer service. It has been a frustrating and regrettable experience dealing with this company.Firstly, they sent a technician as a supposed courtesy, but this individual barely spent five minutes on-site. All he did was turn on the jets to see if there were any visible issues. When he didn't immediately spot anything, he simply dismissed the problem by stating it must be inside the tub. This kind of negligent and superficial inspection is unacceptable.Since day one, we have encountered nothing but problems with this tub. It is incredibly disheartening to invest in a product only to have it fail repeatedly. We have been forced to replace parts on a yearly basis, which is not only inconvenient but also an unnecessary financial burden.To make matters worse, the stereo built into the tub was poorly designed. The keys for the stereo were inexplicably placed on the outside of the tub, resulting in extensive sun fading. As a result, the stereo has become completely useless. This lack of attention to detail and poor design choice is absolutely frustrating.Furthermore, we have discovered numerous plastic pieces on the inside of the tub that are disintegrating. This is a clear indication of subpar craftsmanship and quality control. It is completely unacceptable for a hot tub to experience such deterioration within a short period of time.Overall, I am thoroughly disappointed with Beachcomber hot tubs. Their lackluster customer service, frequent issues, and design flaws have made this an incredibly frustrating and regrettable purchase. I urge others to reconsider before investing in a Beachcomber hot tub, as the quality and support provided by this company have been far from satisfactory. Since Glen left your location the service is dramatically worsened.

Great service!. Our salesperson, Melissa, is such an asset to this company! She is a gem! No pressure, just there to assist you in your decision. She goes above and beyond.....helping us to find the right spa to meet our specific needs, explaining the differences with all the different choices available to buy and even answering texts and calls on her days off! Service department responded to our phone call immediately and quickly resolved a minor issue for us. We just received our hot tub so I can't review that at this time but I am certain we will enjoy it for years to come. And the prices are very reasonable for the quality, considering Beachcomber is rated as one of the top 5 Canadian spa companies. Very impressed

This is our first time having a hot tub so we have a lot to learn. I go there monthly for water testing and I always have some questions. Each time, I talk to a different person but I always get the answers I need. They are very professional and knowledgeable.

Beachcomber has the the worst warranty repair I have ever had to deal with. It has now been a year since I booked a warranty repair for a leak and no one has come to repair it. Every time I call they only say there is a back log of other leak repairs ahead of me. Clearly this shows beachcombers tubs leak often and they don’t staff enough service techs to keep up with their faulty builds. I do not recommend buying one of their tubs as their service department is very poor.

We got our hot tub with Melissa's help and so far are very happy. She knows her product and can explain every little detail. She took her time with us and went out of her way to get us the best deal. We are happy to receive a year of supplies as well with it. Highly recommend!

Great experience from sales to delivery and wet starts. Melissa is great showing us everything we need to know, as first time hot tub owner we felt really comfortable with Melissa's support. Thanks again Melissa and Randy. Highly recommended.

We bought a Hybrid hot tub and a expensive fire table from Beachcomber.We are happy with our tub.The fire table is another issue.The top of the fire table from the second season has flaked off,we have sanded it and sealed it many times.I Contacted them and their response was..... Get this......It was not made to put up with OUR weather??? Really?? please think twice before you buy

I always get great service with beachcomber. This purchase was no different. Very quick and efficient sales team, communication was exceptional for delivery and set up. I’ll only buy through beachcomber! 5* hands down

We just received our second beachcomber hot tub, the first finally gave up the ghost after 19 years. The delivery crew were great and removed our old tub from the elevated deck and installed the one in the same position. A couple of days later Gary came over to explain the new maintenance requirements and answered all questions.Great job everyone

We just purchased a Beachcomber 550 hot tub and the whole experience was exceptional. Ken in the sales room was amazing and was able to answer all my questions and helped me make the best decision for our budget and needs. I was able to text Ken with any questions while we prepped our yard for the new tub. The day of delivery arrived and Dale and David were on time and made it look effortless to install the new tub into place. They knew exactly what to do and made sure we were happy before they left. Ken has been able to answer any questions afterwards and has been a fountain of information for us. I would absolutely recommend Ken and the others at Beachcomber for your hot tubs needs!