MacLaren Appliance Repair & Refrigeration Ltd.

Everything was explained to me in complete honesty ,I felt very comfortable. Showed up when they said they would and I was happy they could come when I called. Definitely the company I am calling in the future.

I called MacLaren appliance to find out what was wrong with my front load washing machine. I received excellent advice about the machine and it’s error codes, what the parts would cost and potential service costs involved. It was a very helpful discussion, I would not hesitate to use them for all my repair needs.

We had a great experience working with MacLarens. Everyone we interacted with was professional, knowledgeable and kind. Darlene went above and beyond to help us deal with the Samsung warranty, which was greatly appreciated. The technician was helpful and all went smoothly!

Had Maclarens out to provide an estimate for heat pumps, they were very knowledgeable about the various options, and recommended what would work best for my home and finances. The installation came much sooner than anticipated, which was a welcome surprise. Overall, I was very happy with Maclarens and will use them again for any home appliance needs.

We've been using Ryan and his team at MacLaren's for our heating/cooling needs for the last couple years. They've provided valued insight & quality recommendations as it relates to improvements/repairs at our various commercial and residential properties. We'd highly recommend reaching out to their business!

Call this company in to help fix our walk-in cooler last week, came in for 2 hour got nothing fix and ask for a price for $300, the mechanic told us that the compressor was broken and need to be replaced. Due to our compressor is brand new so, today we try a different company and all they did was changed the relay, our walk-in cooler was fixed in less than an hour. We try to call in to file in an complain and was met with an unprofessional manager with an extremely bad customer service. The manager told us on the phone that they will no longer do business with us, rather than asking for the reason of complaining and resolving the problem. The mechanic was also very inexperienced. This company is a total ripoff. I would never recommend them to anyone.

We had a 4 year old heat pump that we had purchased from a non HVAC certified company and it stopped working. We had a very hard time finding someone who would service it however when we called Maclaren’s they came right away.After 5 trips to our cottage, ordering several different parts and installing them it was not repairable.You can imagine I was getting very concerned about the bill and the next steps to take .I called the office and spoke to Ryan and we discussed that our heat pump was probably not worth putting anymore money in to and why.We discussed buying a new one and we settled in their top of the line Mitsubishi model.They came very quickly to remove the old one and install they new one.When we received our bill the portion for repair of the old one was more than reasonable as was the cost of the new oneWe are more then pleased with their honest and open communication and the price that we received.They have serviced other appliances for us and we have always received 5 star serviceThank you to Ryan and your team

The woman who answers the phone is possibly the rudest person I have ever spoken to at a businessI thought maybe she was having a bad day but she was just as rude if not ruder the second time I had to callPeople like this she NOT be in customer service.I’m giving 2 stars because the repair man was very good

The MacLaren Team are a great group of professionals that dealt with are service needs in a very fair and timely manner. We would highly recommend them.

They were easy to deal with and very curious. But before you call for a maintenance issue, ask how much it is going to cost you. I was a little surprised at the total cost of less than a hours work for a $30 part.