Budget Car Rental

We rented a vehicle on line from this location today. There was a mix up with our confirmation and no vehicle was ready for us when we arrived. We want to thank Ish for working very quickly to prepare a very nice Nissan, Mitsubishi for us. We love it! Thank you again Ish for going above and beyond with your service. Let our vacation begin!Gabrielle & Jim Hamm

Booked a car for 10 days (July 2017) via the corporate website, and did so over a week in advance. Despite what Budget Corporate office claims, these guys do not offer an airport shuttle to YHM. I found that out only after we had landed, and finally managed to get the local branch to answer their phone a full 20 minutes after they were supposed to have been opened / the start of my reservation period (8am). The local branch did not apologize for the confusion or help me pay for a hugely overpriced taxi. Upon arrival at their branch there was no one manning the front desk and I had to go into the garage to get someone to assist me. Then I was told my car was not ready and I had to wait another 20 minutes. Once it was ready it was suggested that I sign the pre-inspection report without even seeing the car first, and they seemed upset that I refused to do so. Needless to say my inspection was quite meticulous and a took many photos. Less than a minute after taking the car off the lot it started giving me a low tire pressure warning, which I took photos/videos of and after which I immediately returned it to the lot. Of course they did not have an air compressor to top it back up, and they suggested I go find someplace myself. Eventually, after having to refill the tire multiple times per day I discovered there was a screw in the tread of the tire. Upon informing them (the local branch) of this they did not accept any responsibility for this, just told me to keep topping it up and they even suggested they would be holding me responsible for the repair. This led to a argument upon the return of the car and I had to provide a time-stamped video records of the initial and subsequent low air pressure warnings before they backed down. Would give 1 star review if not for the low price.

If I could leave 0 stars, I would!Suhail was rude and unprofessional, to say the least!I needed to rent a truck/cube van to move around some deck lumber. Was told a rate over the phone only to drive 50 mins (each way) to find out it was a completely different rate ($53.99 more) and that insurance was mandatory". They were even charging me a full day and wouldn't letting me rent it for a full day (apparently they were double booking the truck and needed it mid day the day after for another rental) and wouldn't discount or change the rate accordinglyI mentioned to the employees that the company I worked for had a corporate account and that I recieve a completely different rate in which they replied that my corporate account/discount was not applicable to trucks...However

Very professional service. Car was clean and super comfy! Attendant gave excellent advice regarding travelling toll hyway or not given our destination and time of day. Even brought my suitcase to the trunk! Great experience!

I’m currently sitting in the waiting area after having been told I’d have to wait 45 mins for them to clean the car because I just made the reservation. I booked it over an hour ago and when I arrived the man at the desk was on his phone instead of prepping the car that was booked. He was EXTREMELY rude and unapologetic, treating me as if my presence was a nuisance. Terrible, terrible customer service. It’s a shame enterprise has no available cars, otherwise I would have cancelled and gone there. You’ve lost a regular customer.

Bad experience from this location. Charged me an additional $1200 for a rental. Threatened to take me to court if I didn't pay. Will never rent from this location again.

Worst customer service I’ve ever received! I have rented many cars from many different companies including Budget. This was the worst experience ever!After picking up the car the “low tire pressure” indicator came on. We added air and monitored the pressure. We noticed that it was still losing air so called The 1-800 #. They advised us to take the car back and they would switch it out for us.We went back to the Budget/Avis in Mt Hope, Ontario and one of the employees was working on getting us a replacement when the branch manager, “Lake Dhori” walked in. He immediately started saying that we were responsible for a new tire for the car. We told him that it had been losing air since we picked it up and we just wanted a safe car to drive. He was extremely rude and would not let me speak without interrupting.I ended up taking the car to Canadian tire where they found a nail in the tire and fixed it. I paid for the fix and returned the car right away even though it was prepaid for 2 more days. (Took a video of inside and out upon return)What a waste of my time and money.I would not trust this man as far as I could throw him. Rude, condescending and untrustworthy!DO NOT RENT FROM THIS LOCATION!

I had a great reservation, my vehicle was ready and clean... The fellow I dealt with was courteous and polite.I initially booked and paid for my reservation online before picking up, although you don't have to.... I also extended my booking online while I had the vehicle and that was a very smooth process.There is also a $500 deposit required when picking up your car regardless if you've paid for the rental or not, that was not a problem.I will definitely book from them again.

I reserved a specific vehicle to attend my grandfather's funeral 5 days in advance. Upon arriving at budget I was informed they not only did not have the car they didn't have anything comparable. I was forced to rent a 4 cylinder jeep as I was stuck in the middle of nowhere. Hold them accountable!!!! If they can't honnor their agreement move along. Make them pay for their lazy or even dishonest business practices. Will not be returning and would not recommend.

Good service and easy process of getting car on rent.In case for newcomers to Canada, they need to carry 2 photo identity proofs out of which one can be home country license. Other can be passport.If driving licence is not of Canada, then visitor's country license will work within 3 months of stay in Canada