Richelieu MISSISSAUGA

I recently went to the showroom in Mississauga for the first time and couldn't believe the lack of customer service and respect amongst the front desk associates. With the wide selection of products displayed, I couldn't believe the lack of assistance available to consumers visiting the showroom.This was the first time visiting as I wanted see the product in person, seek advice and assistance from the showroom staff and reselect hardware. As a designer, I have always looked to source hardware from Richelieu for many projects.An initial hardware selection was made for a project, however it ended up being very light weight and my contractor advised me to reselect a solid cast pull option that was of better quality. When I inquired about the quality of the first pull collection selected, the associate said They're all good quality. People always order this style and never have had problems."He was kind enough to validate the quality of options I was considering but at the same time I felt overly rushed and that I was wasting his valuable time. At one point

Thomas at the service desk always demonstrates the highest level of customer service and his recommendations for our business and personal projects have always been on point and explained to us in great detail with his wealth of product knowledge. We drive an hour and a half weekly to shop at Richelieu because of Thomas great service. Everyone else has always been helpful as well but Thomas is our go to guy! Please thank him for hi efforts and continued great customer service!

Mississauga showroom is always nice and clean, friendly customer service always willing to help. Thomas at the customer service desk is awesome, great customer service, knowledgeable, and great personality. He goes above and beyond to help his customers every day.

Ryan and Chelsie were very friendly and helpful. Good staff just doing there job.

Very frustrating and stressful situation with one of the cashier employee- no clue how to look and find products I have asked for.Not knowledgeable,rude, using bad language-wasn’t able to find what I have asked for.Had to ask for the manager, that was very pleasant and found the products right away!!

Still is and always has been a disaster. You want only left drawer slides? They're on it. You want your boxes smashed and hardware damaged? Do they ever got your back. Wanna drive around the city desperately looking for the items you ordered that were in stock on their website? Boy howdy is this the place. Richleau always finds new ways to wow me with incompetence. If anyone knows of a competitor that can provide the same scale of products please let me know.

Drove 30 mins on the highway to the showroom where I was told by phone support that showroom staff would help me out. Couldn’t have been more opposite. The guy at the counter was totally rude and unwilling to support in any way. Maybe management should have a look at how your front line staff are treating customers. It’s clear from the reviews that I’m not the only one who’s experienced such terrible “service”. I will never shop for products here again unless I have to.

Such terrible customer service and whoever the older man was working when I went into the showroom not only failed to acknowledge me in any way or offer any help but rather gave such attitude when asked anything. It seems they need a business card to set up an account as well, and after explaining I drove over 30mins and the best I could offer today was a picture with the hst code but could come back another day if helpful, it was some rude, short, irritated response to say get product online as if I just wasted his time. If you haven't had your coffee why are you taking it out on a customer. Disgusting behaviour, terrible customer service. Would not recommend. Find the brand of these handles elsewhere.

After a long absence from here, I have recently started using them again. I have made about 10 different purchases in the past 6 weeks and have been extremely impressed with the product, price and customer service. I have mainly dealt with Chelsea and call centre staff and have had no issues. Chelsea always makes it a fun experience in the showroom

I went there to buy 2 drawer slides which I forgot to take from our shop.They wanted to sell $22 Richelieu 18” slide for $41 !!!! And minimun order of 10I could see the screen and the price was 22$ on his computer but the young guy told me thats not the price and the price is $41 !!!!$200 more for 2 slides that I forgot to bring! And he was also so rude and unfriendly.