Avis Car Rental

This place is absolutely awesome. Every time I have gone to enterprise, it is always the worst experience and always ends up with enterprise staff and me in an argument where as I understand the stressful workplace it is but their customer service is trash. Recently I have started going here and the change and difference is astonishing questionable. They didn’t have the car that I booked but they upgraded me to such a nice car for the same price. As a customer im a very patient person, that being said these guys are definitely short staffed 24/7 but somehow manage lol. Their customer service is amazing compared to my previous experience even in the stressful environment that they work in. I feel these guys will help you as much as they can constantly.to give you context, I went to these guys cause everywhere else was sold out, these guys had a high rate but they even took the time of day to explain to me how the rates are uncontrolled by them but still gave me a decent enough discount. As long as these owners stay ill be coming here for whenever i need a rental.I don’t know if its the fact that ive had such bad experiences in the past or what but these guys are absolutely recommended to my colleagues and friends compared to the other places ive gone.

Good service and a reasonable price for my 1 way rental, YEG to Calgary.

very, very disorganized and poorly staffed. Long line-up with only one person at the desk. This has happened more than once where the one person has to rush and multi-task. I was talking to the representative behind the counter about another reservation and the phone rang, he picked it up and started making a reservation with the person on the phone while I stood there, and eventually I just walked out. Reserved a car 6 WEEKS before pick up day and once I arrived precisely at the scheduled time they only had a small handful of very old vehicles available on the lot, neither of which were in the class of vehicle I wanted. The representative said to wait 1/2 hour that more vehicles were arriving. I asked them if they were sure--they said yes. Went for a coffee and came back 45 minutes later. nope. One other thing: When you rent from AVIS, they advertise that XM Radio is available--which I won't rent without it. Another big nope. None of the cars on the lot had it, although they claim they do on-line and when I phoned beforehand. As a result of all of this unfortunate experience, I ended up cancelling my trip. I didn't have time to go around the city looking for other rentals b/c I erroneously thought AVIS is reliable and keeps to their word about reservations.

Raj is the best person working there. He really made our anniversary special by understanding our needs. He is very dedicated and loves customer service, helping people. We booked dodge charger 3 months ago and on reaching there we got small nissan car and that was dirty but at this location when we met Raj and explained him, he was so nice and friendly and went above and beyond to make our vacations special. Thank you so much Raj.

Best Avis in town.Best rental car company I have ever been too

We had an excellent rental experience with the Calgary NorthHill Avis group. Raj was personable and professional in all aspects of the process. We rented a Ford Transit 250 panel van for a Calgary-Vancouver move for one of our kids. The van performed perfectly and was easy to drive. *Recommend checking with your insurance company as ours recommended purchase of the Avis policy. We would return to this location for future local rental needs - recommend.

I had booked 15 seater Van 3 months in advance of my trip. 1 week before the trip, I received a call that the vehicle may not be available on the day and Avis could only confirm of availability on the day of pickup. I suspect either the branch manager found a higher paying customer or obliged family/friend caring very little of other customer. I donot recommend to use this location for rental of your vehicle.

After not having the car we originally reserved, we received a free (major!) upgrade at no extra cost, plus we were able to pick up the car a couple of hours early. Staff was extremely accommodating and jumped through some extra hoops to make sure we got what we needed.

I needed a car rental last second as our only vehicle got two flat tires. Renting a car is usually a pretty bad customer experience but this initially started off well. Owner was helpful and knowledgeable. I didn't know how long I would need a rental because I had no idea how long it would take Kal Tire to fix my vehicle so I went with three days to be safe. The owner made it clear to me that you can return the vehicle on Monday (one day early) and I will only charge you for two days instead of three. That's about where the good part ends.I returned the vehicle on Monday around 4:30pm and I got charged for a full 3 days instead of two. The rationale being that I picked up the vehicle at 3:30pm on Saturday. I called back the next day to ask for an amendment to the receipt. Instead of refunding me for the full 3rd day (which I didn't use), he charged me the hourly rate which was $160/hr. That ended up being a difference of about $50. Basically feel like he stole $160 from me. Pretty greasy. Won't be using this place again.

The person who answered my phone call was really rude. Unreal.Thanks for the reply Monte. Basically on the website I am allowed to book and pick up a vehicle at 8pm. So I called and wanted to confirm if it is possible to pick up vehicle at such a late time (seems like business closes at 5, but I just wanted to confirm, doesn’t hurt to ask)The guy who answered the phone started asking me rhetorical questions “ how come? Why do you think you can pick up vehicle at 8pm, we close at 5”. So I told him to calm down and there’s no need to be rude at all, especially that’s your first sentence. I’m sure his mom didn’t teach him to treat people with inquiries like that.This will definitely impact the business in a negative way.