JL's Home Hardware - Campus

I've thought about this review for a week now. I wanted to cool down before writing. Look at my reviews, most are 5 stars. I'm not a serial complainer.After a year long boycott of this store, I decided to give them another shot. Maybe they had fixed the issues that started my boycott in the first place.No. I was wrong.Misleading prices, bait and switch, whatever you want to call it. Every item I bring to the check out in this store, rings up higher than is displayed on the shelf. And it's not only me. The elderly lady in front of me was being overcharged by $4.50 for her item. Both of my items were wrong. One with no price at all and the other $2 higher.Line up's lengthen as the only 2 cashiers run back and forth confirming what customers are telling them.And what's posted on the door? The first thing I see as I walk up? HELP WANTED. I chuckle to myself. I'm not surprised.Andre, I presented my experience to you a year ago, for the exact same issues.You clearly have done nothing. Why should the community shop here? Why should we support you? We can't trust that we aren't being overcharged every single time we shop here.My boycott will continue. My silent protest. I don't go bad mouthing your stores but if anyone asks me, I tell them the truth.Shame.

Updated review:This was a 5 star with the old ownership. Seems to have double the staff now but nowhere near the level of service. Maybe still in transition and figuring things out. Not a bad experience, but just average now.Old review:This is an old school hardware store that reminds me of simpler times. Family run and despite being small, it usually has what I need. Love the help there. Helen is always there and always has an answer for me regardless of the topic. Prices are fair and there are often some good bargains. Glad that this is my neighbourhood hardware store.

I have been visiting this store since it opened in Camus Estates many moons ago. Al and Helen were amazing with their expertise and friendliness over the years. I am sad to say that the store has lost its charm after Al and Helen moved on. I visited on Friday and found the service unfriendly and there was an unwillingness to help.

Always has good service and fair prices.

The supervisor was rude to me and gave me misleading information when I asked him about an item I was looking for. He told me to check another store on Woodlawn road. I ended up wasting 30 minutes of my time and gas on my vehicle. Don't take any suggestions or guidance from him. Many people have complained about him. He needs to retire.

Friendly, knowledgable staff, knew just what i struggled to figure out and every items recommended i used and easily installed definately reliable and convenient will be a regular there for all my homes needs

Amazing store !Kind. Professional. Knowledgeable.Would HIGHLY recommend!

This used to be a terrific hardware store run by a delightful couple who seemed to know everything about all their wares - which were almost Dickensian in their diversity. They were always helpful and kind - as were their wonderful staff. I frequented the store for all my needs since I moved into the area, only going to the large chains for things that were beyond their scope. Had I reviewed it I then I would have given it 10/5 stars! Unfortunately, the old couple retired and the new owners took over. Immediately, the atmosphere changed to a rather ordinary service shop. Most of the staff left(?) and immediately they 'cleaned out' the shop. Some of this was clearly warranted and some of the reorganization was an improvement but no longer could you find the unique gizzmo for your plumbing etc. In any case, I continued to shop there for the convenience and because I believe in supporting local business. Recently, however, I had to return a defective item that I had only used once when it broke - it was still in its original wrapping. While they acknowledged that it came from their store (it was their price tag) and that it was defective, they refused to reimburse or exchange it without the original receipt. I'm sorry, but support goes two ways: I have supported the shop with thousands of $s purchases that I could have made elsewhere, the least I could expect is reciprocal support for a $20 defective item. I shall take most of my business elsewhere - even if it means going out of Guelph..

Customer service was helpfull but not really knowledgeable on products

The staff are super friendly end helpful. I just wish the store had a better lay out. I feel it's super congested, which makes it appeared cluttered and messy ,( which it is not )I have been able to locate the things I've needed, which shows they stock things typical to home hardware