Best Buy

I went in today frustrated and angry. I was approached by a employee named Mankirat. This girl was so friendly and helpful. I’ve honestly never had service like she provided. I felt she actually cared about helping me, and she did.I will highly recommend this location to everyone I can. I won’t buy electronics anywhere else. Highly recommend this store.

I got lenovo laptop by price match. And i noticed after few days that it is preety slow and get charged only upto 60% and get drain preety quick. So we went back and after telling everything i came to know that it was an open box" laptop and they never told me. As they were supposed to tell me before i place order. This is basically fraud. And whwn i talked to manager

They allowed me to return a defective headset, with no physical receipt, well after the 30 day policy. This is very much appreciated as i was out of the country in the months prior & i genuinely did purchase a defective product, opposed to potentially damaging it myself. Best Buy also allowed me to exchange it for a better headset, only cost me $22!

We had excellent service today from Caleb in the geek squad at the regent Winnipeg location. He was well informed, patient and efficient.

Ordered something online. Literally 2 hours later as it said live, it was still processing. They said it was in the last stages and could not be canceled. They should fix their own internal processes like Amazon so it reflects these issues in real time.

A normal Best Buy, however on holidays they do not let customer know they are closed or not. Tried calling, tried the website, nothing, showed normal hours. I live too far for that.

Went to buy a wireless keyboard and mouse and asked the clerk if they had that model on display so I could look at it and make sure the mouse was big enough for my very large hands.They did not have one available to look at and would not open the box for me to look at it.I had to take the box to the cashier, pay for it, then she would take off the security wire and only then can I look at it. If it was not the one I wanted, they would give me an instore credit. REALLY???I just walked out.I cannot believe how low customer service has gone?

I always felt that they are short staffed. Either we have to wait in line or there's nobody at the needed time. But otherwise they have most of the electronics that we need.

I purchased an air conditioner from BestBuy back in July. I decided to return it, because it was not as advertised. The machine was advertised as being able to perform up to 14,000 BTU/hr, but in the back, it showed the DOE rating as 8,500 BTU/hr. This unit takes more power than the one I had before and since I couldn't trust how this AC was going to perform with conflicting BTU numbers, I decided it was best to return it so I could pick a different AC.Upon returning it to BestBuy, they were unwilling to accept it, citing store policy as the reason. I told them when I had purchased this machine, I asked the lady at the checkout how long I had to return this and she told me I had 30 days. The woman who ran it through at the checkout counter did not inform me that portable air conditioners can only be returned in 14 days, whereas most other products sold at BestBuy can be returned within 30 days.The people I spoke to at customer service told me the only thing they could do is exchange it for another unit. I told them that wouldn't solve anything because the unit isn't defective. I told them I had all the original packaging (except for the zip ties I had to cut).So now I have a $540 portable AC sitting in my garage collecting dust because Best Buy refuses to accept this machine despite the fact that it's in perfect condition with no damage, all the parts that came with it, including the packaging. Until I get this matter resolved, I am not buying anything from Best Buy and I am encouraging everybody I know to avoid BestBuy in the future so they don't have to deal with these types of weasel tactics, should they decide to return what they recently bought.

Pathetic service. Waited a hour to get a screen protector put on my phone. One person working geek squad and there was a huge line up. When I asked why this happened I was told someone called in sick". Which is totally understandable but what isn't