Murray Buick GMC Penticton

My Buick Encore was still running but was shuddering. Called Service and spoke with Dustin. He got me in in an hour. Arranged for a free rental the very next day. Excellent service....all under warranty as well. Dustin was amazing.

This is how they treated my 120k truck completely destroyed the plastic panel with their boots this is after I cleaned off all the grease! Kelly never even responded back to me about this. I will never return to this dealership

Recently bought a used truck. They gave me a fair trade value on my old truck. And their price was very fair on the new one. I tried dealing with dealers in Kelowna and felt like they were trying to rip me off. I felt very comfortable dealing with Ryan on the purchase of my new truck. Highly recommend these guys.

For one month I have been shopping for a SUV. I have drove every comparable model.I bought the 2023 GMC Terrain AT4. This vehicle, by far is my favourite.This post is not about the vehicle, and more so about my experience. I walk in the dealership and from that very moment I received nothing but the best service. No sales tactics, No up selling, No wasting my time. Every question I asked, was answered. They know their product!I am sure they figured I was a tire kicker. I was dressed in flip flops, yoga pants and a t-shirt. Royce was my salesman. My experience had a unique feel of the 70s. When you actually received customer service. Truthfully, It almost had a similar feeling of coming home for Thanksgiving.If I were to be a guessing girl, I would say this is a family owned business. Their hand shake means something.We are living in uncertain times. Every day there is talk of potential war. A great deal of our money continues to shift to the east. For this reason alone, I wanted to buy what was made at home. I can go on and on, about why this vehicle was my pick.Here are some of my additional reasons.1. For your money you really get the BANG".2. For your business you get treated like family.3. Every vehicle can have bad years

The technicians here are great, very knowledgeable and friendly. However management is very pour. Since Derek Baxter left the customer service has gone and customers are going else where. You can tell this by how slow the shop is, everyone just standing around with nothing to do.

I wanted to share the incredible customer service experience I had with this dealership. Hands down one of the best I have experienced in a long while.No one made any money with this, nevertheless I was still treated with exceptional service regardless.My son and I had travelled to penticton to visit friends, when my Chev 1500 truck (bought at another dealership in Kelowna) was making an odd noise, so I stopped by the service department at Murray Buick GMC in Penticton and asked if they would mind taking a look at it for me. Without hesitation all three men came out and looked under the hood and advised me not to drive it as it needed to be repaired. In speaking with them, the service manager (Joel), a salesman (Ryan), we were able to come up with a solution. Unfortunately it was a Saturday afternoon after 4pm and nothing could be done until monday. Not only did they get it done for me under warranty, but it was done first thing Monday Morning! (a big thank you to Joel and the technician!)That in itself was fantastic, however the service didn't stop there.When I left the truck at the dealership I also left my keys and forgot I had my house keys on the ring as well. I only realized this later that evening, thankfully we were still in Penticton at the time.I texted Ryan who contacted the manager and someone met me at the dealership to return my house key for me!On a Saturday evening, while they were all off work! Just amazing and I couldn't be more appreciative of all the effort.WOW, small town exceptional customer service!I will definitely be dealing with them in the future and referring to everyone I can.This type of service is uncommon in this day and age, and it should not be!Keep it up Murray Buick GMC Penticton!You guys rock!Thanks to all of you!!My son and I made it home safe and were able to get in the house.Robin Jacob

Friendly professional staff. Knowledgeable technicians

What an amazing company! We travelled the Coquhialla and needed a minor repair before heading back, and being a Friday before a long weekend no one was able to help until Murray Buick GMC! Thanks so much for fitting is in so we could travel safely home. We really appreciate your kindness

Bought a new truck here. I was treated with respect and got a fair deal. The salesman RJ was patient and informative. It was a great car buying experience NO HIGH PRESSURE sales here. I talked with everyone from the owner all the way down, everyone positive and friendly. If you are in the market for a new GMC or Buick this place is a must to visit.

They sold me a 2020 3500 Duramax back in March, by June I had to bring it in to shop because there was a crack in the turbo. It took over a week to fix and in that time they did not offer me another truck to drive like other dealerships have done for me in the past. Since then the key fob has stopped working. It happened back in August and is currently December. It’s been in the shop for multiple weeks at a time and they keep telling me they don’t know how to fix it and they don’t really seem to care. Over all not impressed.