VCA Canada Ottawa Veterinary Hospital

The staff were all amazing and welcoming. I have a reactive dog who will bark and is very scared of new places/people. The receptionist and all staff were understanding and very patient and accommodating with us! They had ensured to have a room ready for us so that we wouldn’t be in the waiting area with everyone else around as that would’ve made my dog extremely uncomfortable. Everyone made us feel more at ease and my dog actually didn’t seem bothered because the dr took the time and allowed my dog to be comfortable before doing anything. Thank you!

So overall I had as good of an experience as I could. I had brought my dog to be admitted when I came back for a visit I stayed the whole day and I knew we were going to have to euthanize him. What I was upset about is when I came home to grabb medicine and then drive back because I wanted to spend my final hours holding him it took 1 hour for them to bring him to me I asked multiple people they forgot so I lost that hour with him. But over all great people

Very happy with the service and care we recently received here. Deep gratitude to Dr Ian and team. From excellent initial care, to a follow-up visit and a phone call check-in just to make sure treatment was working, we were consistently impressed with his professionalism and compassion. Staff at front desk are a wealth of knowledge as are the pro vet techs that helped us. Simply an excellent team. Rumi sends his appreciation!

My French Bulldog was in labour and had delivered one puppy successfully but then the next puppy got stuck on the way out. Ottawa Veterinary Hospital took us in at 2300hrs, didn't lecture me about French Bulldogs and C-Sections and helped deliver 3 more healthy puppies and ensure my dog was healthy and well taken care of. I am extremely appreciative to the doctors and staff who took such great care of my Olive!

What a wonderful team of professionals who are dedicated to ensuring your fur baby is well taken care of in the event of an emergency. My dog was attacked and bitten by another dog. That same afternoon, I went to the hospital and explained what happened. I was there for their 24/7 emergency care as my regular vet was closed. The staff was extremely understanding and helpful. They were very busy and suggested that I take home my dog and they would call when a vet was available. This, of course, happened after the triage staff assessed that she was not in serious condition. They gave her a sedative and cleaned the wounds before sending us home. I got the call at 3am to come in. Staff, incl the Vet, were apologetic for the time. But within 25 minutes all was done: and my dog was in good shape. Antibiotics were prescribed as well as instructions for after care. I very much appreciated how the Vet heard me out. Impressive. So glad Ottawa Vet Hospital is an after hours hospital, and even though the 3am call was tough…it beats waiting for hours. Thanks so much for taking care of Charley!

So, I imagine no one wants to be in a situation where you need to go here. It's a scary and stressful time. Having said that, they gave my little friend the absolute best possible care! They saved her. Now, it's expensive everywhere you go, that's true too. But they never did any unnecessary work, and all the itemized charges were reasonable. We have a plan going forward for our pet...our friend to stay healthy and enjoy many more years with us.These people are the best, and rest assured your pet is on good hands with them.

First time going to an emergency vet and I couldn’t be more pleased with their services and expertise. :)I brought my cat in for severe constipation and was seen by a vet immediately! They thoroughly explained the results and provided treatment plans accordingly; consent was always obtained before going forward with something new.I was nervous about having to leave him overnight for a few days but they provided updates twice a day by phone and event sent pictures by text which was incredibly reassuring. Visitations (by appointment) were also allowed.THANK YOU to all the compassionate staff that made this experience the least stressful as possible and bringing my cat back to good health!

Amazing experience. Had a scary emergency with my Chihuahua, no where else could take her, I truly thought she wouldn’t be seen. However this hospital prioritizes based off severity, and I could bring her to them asap. Had to leave my Chihuahua in their care for a few days, and they were awesome. Took amazing care of my little girl, while providing update calls/texts and pictures! Thank you staff for making her your priority ❤️

We brought our dog in after hours and ended up having to let him go. Ian Niu and his team were so kind and caring. We couldn't have asked for better care for our old boy, and ourselves, in a heartbreaking time. Forever grateful. ❤️

I took my miniature dachshund into Ottawa Veterinary Hospital following a seizure. He stayed overnight so that staff could observe him and do some bloodwork and X-rays. The staff were kind and welcoming. Communication was excellent from both the doctors and vet techs. I had no worries leaving Ruh in their care and would heartily recommend them to other pet owners.