Genesis Motors Canada

The worst ownership experience of my life. Sales was perfect with post sale support from them that really tried. Technicians have no idea how to service the car however, even got what I’m sure was a falsified safety cert from Hyundai Mississauga. Have since sold my G70 and was charged a full monthly amount 1 month after loan cheque was sent to genesis! Has been 1.5 months now and still haven’t gotten that refund but was also told I’d get 75% of it since they had not “received” the cheque...it took them 1 month to get mail?Stay away from this brand completely. Car of the year with the worst service you can think of. It’s not worth the included maintenance, and if you sell your car, they’ll try to keep any owing balance as long as possible to collect interest on it. Trust me I was one of the first people in Canada to get a G70 and gave this brand way too many chance. STAY. AWAY.Update 1: Sold my car and it literally took Genesis 6 weeks (pre-Covid) to get the payout from the dealership and record it in their system. This resulted in me paying 1.5 months of my loan to Genesis while I literally didn’t own the car anymore. They refused to refund even though the cheque was post marked and dated. Will never come back.Update 2: Have gone with Audi and the experience has been night and day. Excellent all the way through.Update 3: Someone actually called me from their office due to this review and was kind and considerate after going of my history with them. They couldn’t do anything to get my back the over $500 Genesis literally stole from me (see top level review in this thread). A lot of their GTA locations for maintenance also have horrendous reviews (go check for yourself). If you really want a lux SUV, seriously just go with a German brand and buy a maintenance package for the extra $1500 so you can save yourself this nightmare that won’t stop

For a company that seems to be touting the service experience, my experience was terrible and I don't even own a Genesis. Firstly, I booked a test drive for the G70. Was very interested in this car - looked great, awesome power and of course, Hyundai is well respected for its quality. I've always be a BMW 3 series person, but this car had really drawn my attention. Booked the test drive and on the day of, no one shows up and no phone call. Needless to say, I was not happy. I sent a message and someone from Performance Genesis out of St. Catharines, Ontario then reached out after the weekend and told me they would make it up to me by giving me a 24 hour test drive. This time car arrive on time and I did the test drive - car was amazing. However, after the test drive absolutely no follow up or checking in to see how things went, etc. Just surprising given that this brand is relatively new you would think they would be trying to make a good impression. In any case, I will NEVER buy a car from Genesis after this experience - as much as I liked the car, if the service is bad even before my purchase, can't imagine what it would be like once they get my money.

Not Worth It"Got my gv80 9 months ago and was impressed by the styling and detail it brings. Engine light occurs 2 months in and the dealership took couple weeks and said it was a gas valve issue. Replaced it and the same light and problem occurred again. Another trip to the service department

I bought a brand new G80 2021 through David Tran Genesis Markham. I received it January 8, 2021. After 2 days I noticed that the navigation system does not work properly. I returned the car on January 13. The next day they told me the Navigation system needs an software update.Since then they still did not fix it but they are unable to tell me when it will be fixed.All I get from them that they escalated the situation to Genesis Canada.I am frustrated deceived and disappointed after paying some $80,000 for the car I cannot get any answer from them.

-drop deposit at genesis maple-find out through youtube ppl in canada were getting their gv70s-they had let go of my sales rep and nobody picked up my account-transfer my account to genesis markham-receive a car with a malfunctioning seat, lumbar keeps deflating-this is a big problem for me as i suffer from a back injury-call for service, they said they will look into it.-2 weeks go by and i call back, they have no record of me calling. now i know i need to stay on top of it.-1 month gone by till i finally drop car off for service at 9am, they call at 4pm ask me to leave the car with them as they started late.-had to rebook another week later-now they tell me they need to keep the car for a few days,-now need to wait for loaner-2 month passes, finally get a loaner available but they wont agree to pick up my car from my house (genesis experience promotional feature).-parts replaced from korean, back orderd-get my car back 1 month later, problem still persists-have to rebook a loaner, another few weeks go by, have to drive with one hand on the lumbar control to keep seat inflated while drivingit is now 7 months into my 2 year lease now and still no word of the problem being fixed. i barely got to drive my car and was extremely frustrating and painful to drive in it while i had it

Please hire somebody can do job professional. At least let them know owner can receive notice if door is unlocked for so long. After I checked the car location. For sure it is not on the way to dealership. I don't expect the valet experience like that.

I never write reviews but I have to for thisThis has been the worst ownership experience I've ever had.My Genesis 2019 G70 has been in the shop for more than 8 months since I've had it.The vehicle rolled back about 3 feet on my driveway one nightthe vehicle accelerated into my garage as I was stopping on the driveway (caught on camera) - they gave me, it's the floormats" spiel initially.They kept the vehicle for months to investigate and found "nothing"As soon as I got the car back I was able to reproduce the problem by starting to drive right after a cold start (~< -15 C) ... you know Canada gets cold...After this Genesis dealership had another look and admitted that something WAS actually wrong with the vehicle - they changed somethingthe won't supply me with a record of what work was donenow my AC and sunroof don't workUPDATE: after nearly 2 years of back and forth

Fantastic car, terrible sales and service experience. I called Genesis Ottawa half a dozen times and chose the option for each salesperson, always just getting their VM. When I got through to the parts desk, they provided cell phone numbers which also went unanswered. I submitted a 'contact us' form on the dealership website, and only finally received a reply 3 days later after making an offer through AutoTrader.When I finally spoke to someone via email, they offered me $3k MORE for an identical vehicle than a Honda dealership with an identical car (year, model, mileage) and $7k LESS on my trade-in and told me to just deal with Honda.Now that I finally own my Genesis (thanks Honda), I can't get a single person to get back to me regarding transferring or registering the balance of the warranty. 20 minutes on hold, request callback, submit online forms...it's been 48 hours with nothing.I was really hoping that Hyundai's abysmall dealership reputation was not going to translate to Genesis, but I guess that was too much to ask. Decidedly NOT a luxury experience.

Mr. Harold Jung was the best car dealer in my experience of many decades so far. Hope all the best to his career. I like the car a lot. GV80 is much better than my previous Mercedes GLE400 in many aspects.