NorWest Community Health Centres

Usually walk-ins are first come first served. Some preliminary assessment nurses decide to triage which can leave you waiting endlessly for a very long time. My last visit I ended up leaving and was the 2nd person waiting to be seen.

*this is an edit to my original. Reception can't ever keep the same story. I have manged to book appointments no issue, suddenly today, its impossible. They even say they have never booked mental health appointments at Reception, which is just a lie. I will refuse to deal with Reception at any available opportunity.*First I have great things to say about their mental health programs, and my doctor (Richard) there is amazing.However, every single time I try to use the walk-in I get turned around. Just today I arrived exactly on time, but that wasn't good enough for them. I have also been disrespected over the phone more than once by reception. As well, I had to wait on hold nearly 40 minutes last week, and as soon as the receptionist answered, they hung up without saying a word. Not the first time this has happened. Lastly, it's protocol to wear masks. It says as much on the door. The staff don't follow this rule to the letter, but they expect you to. I think whoever owns this clinic needs to re-train reception. This is where all my issues with this clinic come from. Many others as well, from reviews I've seen.

Thank you for calling Norwest Community Health Centers.There is no other entity in Thunder Bay, hell Northwestern Ontario with hold times as inane, insane, and asinine as NorWest. There's simply zero excuse for it when other organizations with limited funding, high userbase, and other similar metrics are able to achieve a far higher standard of service.Excuses surrounding funding or other factors fall flat on their face and become highly questionable when Norwest as an entity stands solitary in this failure amongst other similar organizations. The questionable nature being that the entities they do stand beside in this service level are purely profit driven businesses like telecoms.

We always get amazing face to face service . My issue is that sometimes our appointments are so far into the future I forget about them all together. Waiting months to see your medical provider is a problem. That and there is alot of drug addicted people here, which is fine until you're sitting in the waiting room with your 14 y old daughter and one won't leave her alone. So you tell him in no kind words he has no reason to be even be speaking to her. They have nothing in common, and i told him to stop.which hurt his feelings. Started a bit of a verbal argument. But other than those two things. I don't mind nor west.

Waited over 30 mins on the phone to see if the walk in clinic is full.When i went in i seen the receptionist gossiping.Also went in the line to see if i could make a appointment and the receptionist called me up and then assumed i was there for walk in but when I asked her to do something she responded “im busy”

I’ve been coming to this clinic for years, my primary care physician is there, I also use a lot of their mental health resources. The nurses and doctors are amazing. My problem is with reception. Every time I call I have to wait on hold for 10-60 minutes sometimes longer , just to be disrespected and yelled at by the receptionist. I am disgusted with her attitude and how she treats patients. This is an ongoing thing and I’m not even sure how she still has a job after all the complaints I’ve heard. I will not be letting her disrespect slide this time. Something will need to be done , she can’t keep treating people like this. Horrible.

Place is a joke, my little boy needed his 1 year vaccine shot. My NP is there. Tried phoning for 2 weeks straight, never any answer. No one EVER answers the phones. Do the receptionists ever do any work there? And this is phoning multiple times EVERY day. But everytime I have been here, there is 2-3 girls behind the counter, doing nothing but pretending to be busy. Get some staff that actually do there fooking job that you pay them for. Had to take him to Jansen walk in on Edward, and guess what, they answered the phone FIRST time I phoned, and he was in immediately they even phoned me back with his 1yr 4 month appt for those shots. Competent staffing, that actually do their jobs.

The walk-in was very efficient. Kids were seen first, then adults in order of when they arrived. There aren’t many spots, unfortunately, so several people had to be turned away. The staff were all kind and helpful.

According to the CPSO website:You can expect your doctor to communicate clearly

Please learn to change your website for proper hours... Even on holidays... Many people rely on the internet for information!!!