Enterprise Rent-A-Car

I rented red Jeep wrangler. It was almost brand new car. Really nice car and excellent service from the front desk ..easy pick up and drop off ..

The staff is extremely rude and the place is not trustworthy!!!They didn't have the car I booked when I arrived from a faraway location! When I asked for a solution because I had successfully booked the car with Enterprise online, and it's evident that nobody called me in advance to inform me of the situation, one of the employees behaved in an incredibly irresponsible and rude manner. He even went so far as to threaten to call the police if I didn't leave! How ridiculous is this... I strongly advise against visiting this place.

5 STAR SERVICE!!!Charles Chirayath you are the man!We went in with a reservation on the Canada Day long weekend. Rented our car no problem - But then we realized we had made a big mistake, a $1200 mistake. Our car had been in a hit and run and we were going through our insurance for the rental car. But we hadn't booked it that way and we had already driven the car away and home. We went back thinking this is not good. Charles made the correction so easy. He was professional, courteous, kind and patient with us. He served us with a smile on his face and made our weekend! Waking up to a car you cannot drive and you need to be at work at 6 am is not fun to begin with. Charles and the Enterprise team at 970 SW Marine Drive Vancouver made things less stressful. Thank you Charles!!!! - Kira & Beau!

Okay.. I like the people here, I do have one gripe.My brother in law reserved for a middle size sedan, but when 'I' came to get the car, they wouldn't let me take it because it was under my brother in law's account and he needed to pick it up.So I told them I'll be back in a couple hours. *No cancellation*When my brother in law came with me, they only had a A Kia Rio, which is a small sized hatchback. They didn't hold a medium size sedan for me.I had space issues because it was a smaller vehicle. I usually reserve a bigger vehicle because my family is big. What would happen if I needed a van?I always feel that if you reserve a specific size vehicle, then it should be reserved for you.--------------------------------------------------------But let me say this. Friendly staff and great location IMO.

I went here today and I had the worst car rental experience. I had a reservation in prior and when I reached the guy said they don't have any cars but he'll check. He then has a discussion with his other employee and he tells me that he will try to arrange one car for me and call me back.I asked him what does that mean for me now. He is like you should have booked way in advance or called our branch before booking. I have been calling the branch since morning and they don't pick up the calls. The phone was ringing even when we were talking. The rudeness of the people who were working is astonishing. Stay away from this branch unless your have booked weeks before in advance.

I initially booked a reservation online for June 8th, but I received a call on the same day informing me that they had no availability for that day. While this was a bit unexpected, I understood the situation since I made the reservation on the same day. The staff suggested rescheduling the reservation for the following day, and I agreed to that decision.Up to that point, everything was going smoothly. However, I was then informed that I would be charged a different rate, which was significantly more expensive. This discrepancy led to a disagreement with one of the managers or staff who was working on that day over the phone.Moving forward to the next day, Friday, I was greeted by a different manager named Simran. She not only apologized for the behavior of the manager from the previous day but also went above and beyond to do a price match and to accommodate us.I want to express my sincere appreciation to Enterprise for SIMRAN's exceptional work and service. Thanks to her efforts, our experience as disappointed customers turned into a positive one!

Booked a reservation for May 31 (month end - moving day for the entire city!!!) and got a call late afternoon May 30 that the vehicle assigned to me was damaged and could not be rented. Fine - I understand safety and appreciate it. Was offered an SUV, when I explained I was moving a mattress and booked a truck for a reason, I was informed they couldn't help me and too bad, they have no vehicle for me. Not willing to bring in a vehicle from a different location, claimed the entire city is sold out of larger vehicles. Found a truck to rent at a different Enterprise location, just further away which was confirmed as available by a phone call to that branch. Will not rent from this location again, nor will I recommend anyone else to.

I have booked a pickup for a week. One day before the rental started, they informed me there was no truck because it was broken. The lady on the phone told me that none of the surrounding Enterprise stations had a pickup as a replacement. There was no sign of a solution. They had no cars available in the entire Vancouver region.I was promised a call back in the afternoon regarding options for another car. Unfortunately, I was not contacted until 3 days later and phone calls from me were not answered. When I searched again on the internet, I was offered practically only enterprise cars - strange.From customer orientation and your concern is our top priority" as it says in the queue of the hotline is not the slightest trace.Fortunately

This review is for a 5 day trip, talked to Sam at the desk.Very helpful and easy to deal with!Overall the kia soul was fuel efficient and comfortable, the odor was a bit strong since it's fabric seat.