My Fireplace Products Inc

Horrible service !! J ai pris le temps de contacter le vendeur pour avoir les bonnes pieces. J ai recu les mauvaises pieces alors il me charge les frais pour le retour de les pieces. Apres plusieurs tentatives de refus, je nai pas en a payer les pieces. Apres 3 semaines j ai enfin pu ravoir mon argent.Service tres lent et compliqué pour rien.

Ordered a pellet stove from them. Was the best deal that I could find. Got it shipped a day ealier then expected. Well packaged also.

I purchased a Drolet Columbia II and the double wall telescoping stove pipe from MFP Nov 2021. I could not be happier with the buying experience and the support from MFP. The stove shipped exactly when promised and arrived in perfect shape. I had a question with the screw length for the stove pipe installation and MFP technical support was quick with the correct answer. I am handy and installed the wood stove myself and it went smoothly. I did replace an old smoke dragon stove so I already had a proper chimney that the new double wall pipe attached to nicely.When Drolet offered a free blower with purchase of a wood stove on promotion last year MFP was happy to help with the claim. It may sound to good to be true but I am very happy I went with this stove and purchased from them. It burns so clean I don’t see any smoke from the chimney and it keeps my smaller cabin toasty warm. And free shipping to boot! Not bad for a 320 lb stove. Buy from MFP with confidence.

I started shopping for a wood burning fireplace insert in early January and after much research decided on My Fireplace Products. Some of the quotes from other suppliers approached $7000 but MFP quoted about $2500 for the Drolet Escape 1500i including the flue liner and everything else I needed, with free shipping from Quebec/Ontario to BC. My son and I installed it at the end of February and I have to say I am delighted with it. It and MFP have exceeded my expectations.

Tried buying a pellet stove from this company. They called me back after 2 days to tell me it's suddenly out of stock. That's after some dealer" in my province phoned them

While there was some minor shipping damage on the first shipment MFP responded quickly and efficiently and promptly solved my problem.The experience working with the MFP team was extremely positive. Ii would not hesiitate to deal with them again.

Very honest company had my stove arrive and had some missing pieces they are shipping me replacement parts really appreciate it you guys! Highly recommend