FYidoctors - St. Catharines

Amazing, kind and friendly staff all around, the whole process was very smooth, organized and fast moving despite there being multiple patients, love their system! Dr. Melanie Chin did my exam, she was very thorough with explaining everything she was doing before doing so- A very knowledgeable and lovely doctor, any questions I asked she answered with great explanation and detail. Today was my first time being there and it definitely won’t be my last!

The staff here is so helpful and accommodating! I have not had a bad experience at FYI doctors. They are quick to answer calls and questions and I have never had to wait long times when I go. I really appreciate the environment and everyone who works here to make going to the eye doctor a pleasant experience. My appointments with Dr. Willms are very informative and she really takes the time to explain your scans! Overall, I truly recommend going here for your optometric needs!!

The manager at this location (Judy) called because I was in the clinic last year for my regular eye check-up. But it turned out that the appt was booked too early and my insurance coverage did not pay the expense. I was not very pleased to pay out of my pocket because I specifically asked to make sure that I was within two years since the last check-up appt. and they confirmed -yes. But when I paid my bills I was advised that my insurance was not going to cover the cost. I was disappointed but I had to paid it.Today, Judy the manager, finally got hold of me to let me know that they are reversing the cost that my insurance would have covered because it was their mistake. Well it made my day"My husband and I have been going to FYI plus other friends that we referred to them because the service is good and the doctors are very knowledgeable and thorough.Great service for going above and beyond tracing clients to give my money back.Well done Judy. Thank you again.I have given them a not-so-good experience but she made it right. Sm"

Wow. I’m not even a customer here and they helped me out with some broken glasses. Definitely would recommend. People here look happy and it’s a clean, bright spacious interior with lots of people to help.

Power Lv over 1000. Just a great staff and the eye doctor is 100%. The atmosphere while waiting is like your at a friends house. Thank you for the help, See you later. I suggest you visit if you ever have eye issues or just 4 a eye check up. You will be happy you did!

My husband and myself ordered our eye glasses for the first time at FYI. Diane helped us out. What a pleasure it was dealing with her. She helped us pick beautiful frames and I can't want to get the actual glasses. Excellent service!

Loved our optometrist when we went to FYI doctors. However, on our last appointment we were charged an outrageous price for our glasses. When I say outrageous - I mean NUTS outrageous. As if that wasn't bad enough the person selling them to us did a terrible job of fitting them. We went back a week later to get that fixed and her attitude was so dismissive and we came away with glasses that still did not fit well. Won't go back as we have found another optometrist who is as wonderful as our was but they don't try to gouge us when we get our glasses AND is super cheerful if you need to come back for any reason.

Our family trusts FYIdoctors - Brantford with our vision care. My daughter who attends Brock University recently forgot her contacts lenses when she returned to school. FYI - St. Catharines treated her like a long time valued customer quickly providing her with some lenses. THANK YOU FYIdoc St C!! AMAZING CUSTOMER SERVICE!!

The best experience I have ever had! They explained everything in detail, helped me pick out my glasses, and were so accommodating and fast with the delivery of my glasses! Never going to a different place and no this is not a staged review, just a very happy customer!

I’ve always had a good experience at FYI Doctors! Their optometrists are kind and honest. And their staff is super helpful and friendly! I’m happy that they are my eyewear providers. Would recommend to anyone! :) and their new location is beautiful and spacious!