EQ3 Calgary

3X the price for an experience 3X worse.Cons:#1. My unit was a modular shelf in several pieces. One of the components was obviously a returned item (it was missing connectors, and too late I discovered it was also scratched) They sold it to me as a new item, and spent an extra week shipping the missing connector.#2. The connecting pieces were poor quality. Screws would not go on without a struggle. One of the brackets was warped - I had to bend it into the right shape with pliers.#3. Every piece had stickers on it that would not come off without leaving sticky glue on the wood.#4. The instructions weren't the best. In fact, it was impossible to assemble the final unit following the instructions. Creative problem solving required.Pros:#1. The staff was polite and friendly.#2. Final product is attractive, less a scratch here and there, and some blemishes where I struggled to remove the glue from the stickers.Overall: It felt like a poor quality product, rebranded by a company aspiring to be a premium furniture store and with the price inflated accordingly.

Special thank you to Kari for helping me make a great purchase decision!!!I started my shopping my shopping journey at EQ3 sometime in September. I really wanted to check out Herman Miller office chairs and this store happened to be the only one open on a late Saturday afternoon.I felt very welcomed in an open atmosphere where everything looked clean, elegant, and bright! I walked through the store and saw a bunch of great furniture choices with tons of quality materials everywhere.Later I saw a table with a bunch of office chairs and a standing desk. Having sat in 2 chairs, Kari said hello and offered assistance. My goodness, she is very experienced with all of the different materials, posture positions, and she empathized with my seating needs as a customer. We went over what my ideal work day looks like and the types of tasks I do. She suggested either the Aeron or the Embody chair and carefully explained the differences very well.No rush in the purchase decision, she kindly demonstrated all of the different ways in which you can adjust the chairs and carried a strong conversation about previous customer feedback, including the upgrades people have made over the years. They have a standing desk, so you can try each and every seat with the correct desk height. I pretty much selected a chair with the materials I preferred, but my heart wasn’t fully set until I did some independent research.Slowly but surely, I did return to the store a few months later and I bought a Herman Miller Aeron B with fully adjustable arms, the newer Adjustable PostureFit SL, full tilt limiter, and multi-floor quiet casters.I have to admit, I’m extremely comfortable when I sit at my desk every day and I totally would shop again at EQ3, for successfully helping me find the right furniture.Their delivery service is smart! You can track the truck before it arrives. They scheduled a time for added convenience. Very professional in customer service as well.I hope to shop at this store again sometime soon. I was very pleased with my experience and I love my new chair. Again, thank you so much Kari and team at EQ3.

Lina was so great in accommodating our desire for an elegant simple piece of furniture. She was diligent showing multiple options to choose from and providing her input. It was lovely working with Lina.

Words cannot express how I love this furniture store! We had the BEST associate. Very friendly and knowledgeable.Our first purchase what a chaise lounge. My husband got me this custom piece for Christmas one year.Our second purchase was a sectional sofa.Canadian made.I absolutely love the quality. You truly get what you pay for. We upgraded the fabrics on both pieces we purchased.I truly recommend EQ3 and their knowledgeable associate Tiffany MacKay!

Overall the service is great. And the variety they offer in terms of fabric and leather is undeniably vast. Other stores do not have that much choice or color for customization. However, their promotions are not very clear in terms of in house design services and I would have taken part in it had I known. Overall it is a good store and Lina is amazing, patient, very accommodating and makes you feel comfortable. Her communication is exceptional. Even their manager has made many exceptions and tried to accommodate us in other areas which we appreciate. Their staff seem knowledgeable. The quality and craftmanship of the furniture is strong so far especially the Chiara lounge chair. Also, made in Canada :) which I love. Our leather couch has some crumpling which looks like a weight bearing issue on the base (not the cushions, seat or arms) which was visible after four days of use, unclear if this is normal as it’s not on a contact area, time will tell. Overall, a good furniture store for stylish unique pieces. Delivery was also great and again good communication and on time. However if you need to return or exchange delivery fees will be charged again and I was told I had to pay twice to do an exchange so I decided not to in the end.

A gentleman named Derek really helped me in deciding what upholstery to choose. He was so knowledgeable, friendly, and patient. There was another sales associate in the store who was not as friendly and seemed annoyed that I brought my child in. I had my toddler with me who kept interrupting but Derek made me feel like a valued customer and I sincerely appreciated his time. The store was very busy and he took his time to help me make an educated decision. Thank you Derek.

Great experience! The customer service at this EQ3 is exceptional. Lina was knowledgeable and patient when helping us pick out some furniture and custom upholstery fabrics. She was proactive about communicating order status (a custom order takes ~12 weeks), and she resolved some minor issues that cropped up with our order (a small inconspicuous stain on a chair, a fabric that became unavailable) promptly, and to more than our satisfaction. Delivery was also smooth and courteous.We're very happy with the look and quality of the furniture, and the post-purchase customer care exceeded expectations. I'll definitely shop here again.

We built a new house and wanted to purchase eq3 furniture as it’s made in Canada to support our economy. We spent a total of $13,420. We purchased a bed, 2 couches, coffee table, ottoman, kitchen stools. Dont be deceived by the showroom, they ensure no defective pieces are shown. Also the male salesman is condescending and rude, acts like a know it all and does not like being asked questions. When our furniture arrived, the $2500 tv media unit was broken, the $1000 coffee table was cracked on the top, the kitchen stools were all wobbly, and the couch cushions were all out of shape leaving gaps between the cushions. We ended up returning more than half the products we bought, which also sucks because we paid for white glove delivery (also the assembly people are third party and have no clue how to assemble EQ3 furniture, they admitted this to us, which made us extremely uneasy). This is NOT acceptable for a brand who charges several times the competition. It’d be ok if their products were actually premium, and had no defects. I would avoid this company, as they sell at a premium price (10x ikea product prices) when items from IKEA have less defects. I’ve attached an image of the $2500 media unit as well as the $1000 coffee table demonstrating the nonexistent quality control.

Kari was instrumental in helping us to choose the right pieces for our new home. By sharing a few photos (and measurements), she was able to provide exemplary design advice. Although we flip flopped over a couple of things, she was patient and professional from the moment we walked in the door, to the day our furniture was delivered. The delivery team was also very professional, they kept me in the loop on their arrival time, and were extremely careful when bringing in the furniture. I highly recommend paying a visit to Kari if you are in the market for some fresh new pieces for your home! Thank you, Kari, we will see you soon...once our other chair arrives! :)

Kari helped us choose a rug and fabric for our Cello sectional over the phone as our usual consultant was away. Must say she was wonderful to talk to. Nothing but pleasant, patient, and helpful even though the store was closing soon and the sale would not go to her. Kari texted us photos and even polled her colleagues on what worked together best!