Lids

I’ve got all my Yankees hats from here and I keeep coming back for more because every time I leave so happy… Sebastian is one of the best sale guys I’ve come across,he always recommends new design and every time it’s better than the other one .Thanks a lot

A decent shopping experience. The employee offered lots of assistance in finding the right fit for each hat. There is all kinds of selection and offers youth and children's hats. Snapback, fitted and flex style.#localguides

CUSTOMER SERVICE IS TERRIBLE/NEVER BUY A GIFT CARD FROM LIDS. Tried to find out the balance of a gift card I was given yet I just get an automated robot over the call and there is no option to speak with an actual person and their website does not offer any options to check gift card balance. So now I’m going to have to drive an hour to get to my nearest lids just to know how much money is on this gift card when really this should be simple, I’ve never had a company hide the balance of my gift cards from me before. Lids is an absolute joke. If you’re looking to support a company that puts forth an effort, lids is not it.

Best place to get MLB fitted hats like Dodgers, Blue Jays, Yankees, and so much more. I bought my New Era on field cap for the Blue Jays because my other one was getting smaller. Love my new hat and I will be buying another MLB hat from this store soon.

Like others have said very poor management. My friends got kicked out by blonde woman for taking too long in the store. I would probably just shop at white oaks much friendlier and better service there.

Lids is pretty good I bought a couple different hats there over the years not recently though when they first came out it was a huge thing to get hats detailed I'm not sure if they have better detailed equipment now but I would love to get a new hat.

Very clean place. Bought two hats here. The front for the hat a little off. But love it still

Lids Masonville top notch facility. Every hat in every size, staff helpful ordering items if not in stock or offering customization as well. Bought a few fanatics hats and couldn't be happier. Thanks to Katie and staff.

I remember visiting Lids at CF Masonville Place one time. I was buying one of the products to clean my hats, and then one of the Lids employees asked me “How many hats do you have at home?”. First off why does he care about how many hats I have? That question has nothing to do with the hats I have at home. Secondly, he suggested me to buy a full Lids cleaning kit besides the bottle while I can find some kind of brush to clean my hats at home. Lids sells soccer hats, but then why is it just NBA, NHL, NFL, MLB and other brand names? Lids is a good place to buy hats, but it is overpriced and they need more selections to improve their future inventories to satisfy their customers.

I am shocked with the horrendous service. If you don't like your job or not interested in customer service maybe working in a mall isn't for you. I've worked in a mall during the Christmas months and understand it's busy. You should never treat a customer as an inconvenience or nuisance. Good luck keeping your doors open in Masonville mall with employees like this.