BMO Bank of Montreal

Spent 2 hours with a teller to send money to another bank in Canada. They told me it's not possible because it isn't in their system and they can't add it manually. I can send wire transfers to random banks in other countries but sending it within Canada is impossible. When I complained to the manager they told me I should find another way to send money and not question their tellers. So I went to another branch and they did it easily. Hands down the worst run BMO branch in BC. Avoid at all costs.

Unhelpful, unreliable and full of lies. They are unable to do anything helpful and constantly make me have to call my home branch" in Ontario. Completly useless.Update: home branch wants to know why this branch didn't contact them.Fun fact

Slow, rude, and english as a second language for majority here. Awful bank. Feels more like an icbc branch

This branch is hit or miss at best... but mostly brutal.I bank with all four major Canadian financial institution for various reasons. For some reason whenever I bank at this location they always have issues around where my cheque’s come from (I pay myself every month from the same holding company, so there’s lots of history to reference) and even worse they occasionally claim the amounts as being “suspect”.I would rather not think they’re incompetent, so I’m assuming they’re judging me by my age and appearance. Where other branches never have any issues depositing my cheque’s and making the funds available right away.There’s one gentleman teller who is always amazing.After you wait their standard 30 minutes in line, make sure to see him or the older lady who always sits to the left.If you have to deal with Lisa their branch manager, walk out and go to another branch.

Oct 27 2022 11:45AMReceived rude service from the immigrant female Korean teller. Sounded like she was angry at me for asking questions. Will never go back to this branch or deal with this bank again. People like this should not be working in customer service in this country.

Sorry sir we don’t have tellers on the weekend. You have to come back during the week when you are working because our hours are terrible.

I love this branch. Friendly, helpful staff and rarely long waits. I've heard the same from so many other customers. Not sure what personal issues a couple of other people may have had to warrant negative reviews. My experience has always been positive. Also, lots of great stores and restaurants at this center.

I have had the “pleasure” now walking into this branch two times in a row to deal with this location branch manager and she is one of the most UNPLEASANT and unhelpful people I have ever had to deal with. Her domineer, body language, facial expressions and lack of helpfulness leave you feeling like you are doing something wrong by being there and your business is not appreciated what so ever. Complete unwillingness to help. How she is in the position she is in just blows my mind. Absolutely terrible experience.Ps. I have never written a review before but, this experience for the second time in a row has left me feeling so angry, disregarded and disappointed so this is my first.

I showed up literally last minute for a personal finance emergency and Anita Abel (employee) went above and beyond to address my needs and help me out. Even though there were only 2 minutes until the branch was closing, she took the time to listen to my needs and advised me of the best solution. She treated me kindly and with respect and patience. Thank you so much Anita for helping me out with a big smile on your face :) I highly recommend this branch!

Worst bank experience ever! When I came to the branch last week, They said they didn't book the appointment successfully for me at first, then told me they made a mistake on my name…The branch manager made you uncomfortable too.