TD Canada Trust Branch and ATM

Worst experience at a bank I have ever had.Not only will they refuse to release my emergency CERB check funds to me, the manager was completely demeaning and rude during a pressuring/stressful times of COVID-19. They did not adhere to “we stand together, during these troubling times.” I’ll be going to a new bank now, this one experience ruined them all.I understand that everyone is going through their own trying times right now; but that does not negate the manner of which I was treated -by a manager no less.

Always rude. Looks they might only be friendly towards Chinese. Do not care about others. No matter you have been TD customer for a decade they will offer you to cancel your account over small issues that can be resolved otherwise. The manager was even more short tempered. They talk to each other in Chinese and try to be consistent with behaviour towards customers(always rude).

Been with TD since Dec 2018, checks Clear at MARDALOOP, they closed. I was told to go from branch to branch, till someone TRUST me... WOW< my checks are all the same, from LARGE Companies with millions of dollars, I also have a TD auto loan for $50 000, and I have proven that my checks will always clear. Here I am, told to deposit on the phone and have funds held., having 2 helpers in my business, and 2 parents that are disabled, thanks TD, On to the next review!!!

Based on today's visit - Jan 22, 2021My rating went from a 2 star to a 1 star. The 2 star was given a few years ago.I came into this brank to deposit a cheqye. Normally I would just use the ATM but it was a USD cheque so I had to see someone. The teller was very nice and polite.What continues to strike is how rude the MCS is. After I deposit my cheque, I asked the teller regarding to TFSA and USD Dollar in TFSA. She wasn't completely sure so she asked the MCS. I was then informed by the teller that I need to move the CAD $ TFSA into a USD $ TFSA. Which was fine - but I told the teller that I was informed by another TD Advisor that I could move my USD $ into a money market fund and then have it transferred into the USD TFSA so I would not be hit with a currency exchange. I asked her if she knew anything about that and she did not, and I asked her to ask the CMS if she knew. She hesitated but asked anyway.The MCS had a desk at the back and the teller walked over and asked her. As the MCS was responding, I could hear every single word of her response, and that is through 2 layers of plexiglass!She sounded annoyed by the question (again), she was loud, and she was absoultely RUDE with her response. She was on the verge of yelling and I felt like she deliberately talking so loud so I can hear how annoyed she is by the question that she has responded for the second time. When the teller came back, I immeidately told her you don't have to tell me

I am extremely dissatisfied of this Branch. Being told to use the TD App instead of doing transactions there is absurd. The processes this location have in place is inconsistent. The quality of service you get depends on the representative handling your concern. Unfortunately my experience tonight was horrible.I will no longer go here for any of my banking needs. If I’m told to use the App instead, then this Branch is useless and obsolete.

It was great. Looked crowded but service was really fast. I usually had bad experiences with TD in Montreal but this branch is good. Staff is really friendly, I would absolutely recommend this branch!

Tried to use this branch several times and the customer service is without a doubt the worst in Calgary. Branch manager treated me as if she could care less about my business. Would strongly recommend avoiding this branch at all costs as you will only end up frustrated and travelling to a better branch.

I had an important matter to attend to, regarding my mortgage, and decided to visit this TD branch for the first time. All of the staff were very friendly and helpful, and I especially wanted to give thanks to Lilian, the senior financial advisor. She was able to squeeze me in for for an appointment with her, even though I arrived last minute and she had a very busy schedule. I only waited a few minutes and she was very kind, calm and polite. As for the appointment itself, she was extremely quick and spoke to the point about what my options were and gave me a great interest rate on my mortgage. I will definitely be returning here in the future, as the level of expertise and professionalism exceeded my expectations.Thank you again!

This is the closest branch to work for me I've been to them for lots of my banking needs. Issues I've had with fee's to setting up an RESP for my son. The staff is always friendly and I feel like my business is really appreciated. Yes it is a branch in China town so they do help cater to Chinese customers but that doesn't mean that they don't help all other TD customers as well. I am only giving 4/5 stars because I really miss the change counting machine.

Horrible experience the manager Ms. Leung has the worst customer service skills and she doesn’t talk to you, she yells. To make it short, everyone there knows what happened to me while using the ATM because she couldn’t speak like a normal person and decided to yell at me plus now I’m going to the police because the ATM took the money out of my account but gave me nothing and this branch won’t give the money back either. So I guess it’s time to check the cameras and will be more embarrassing for them. Disappointing.