Parkland on Eglinton West

I know it's during a pandemic and I know it's brand new but very disappointed in the food and activities. My husband is on the 5th floor in Enriched care. The care is very good but the food and the way it's delivered is unacceptable. We were promised 5 star no matter what floor they were on. I cannot bring him down to the main dining room because of the lock down. The tiny amount of food is less desirable than hospital food. I don't know why the portions are a 1/4 of the size of the main dining room portions. The hot is cold and the cold is melted (they serve the ice cream and tea with the main course). Everything is either delivered in plastic or wrapped in plastic. They leave it up to the resident (with dementia and immobile) to tell them it's cold. Meal time is only thing my husband has to look forward to since he is immobile. Also there is pretty much no social activity as promised or Physiotherapy. He may as well be in LTC, at a fraction of the price. There are only 2 PSW's on the floor and they have to attend to all the residents and at the same time as they are serving the food? It's impossible for them to do this since people on the Enriched Care floor need to be attended to for transfers at the same time as meals are being delivered. I hope they figure this out soon. Very very sad and so disappointed.

I've been living here at Parkland for over 3 weeks now and I am very satisfied. When I ask for help from any staff member, someone is there to assist right away. So far, so good and it can only get better!

I have lived at Parkland from the second day it opened and have had very positive experiences with all the staff, they listen to you and always attempt to solve your issues, if you have any. The General Manager is very approachable and helpful, so are the staff reporting to him. The food, since we have a new chef, is innovative and very good. What I personally find very nice is that the Company tries to promote from withinthus giving the staff an opportunity for advancement. I am very happy at Parkland and would like to express my thanks to all the staff here.

Where to Begin?The PLACE...you feel like you're in a high-end, luxury condo, so elegant, quiet and private...but you can be very sociable too if you're in the mood! Wonderful places in the gorgeous Lobby to entertain visitors. So excited for the Pool to open soon to add to the exercise facilities that already exist, including bowling and golf simulators, treadmills, weights and fitness classes! And a Walking Group too when the weather permits.The STAFF...top of the line courteous, reliable, friendly, professional and I don't think they are ever confronted with a question/need they won't try their best to resolve...at least that has been our experience.The DINING...while we mostly prepare meals at home, the times we've 'treated' ourselves to Parkland Dining have proven to be delicious and the menu offerings are many and they change from week to week, so plenty of variety and great to know if we just don't feel like cooking, we just call and place our order!HEALTHCARE..while we've been lucky enough not to require the healthcare services, we have experienced the way in which Parkland has managed COVID protocols throughout our residence here...and we have felt protected and secure every single day.We think the best measure of how residents of Parkland feel is to just notice all the smiles and good cheer as we come and go...and during the Holidays, even with COVID, it was Very Merry!Hats off to a True Treasure in Toronto!

This is a challenging time to move to a retirement residence and the staff at Parkland have been exceptional. The Covid protocols are absolutely diligent and we feel that Mom is safe but still able to thrive in a warm, supportive community in spite of lockdown. From the move in team to the nurses, from the dining room staff to the concierge team, staff members are second to none. The chef and his team are brilliant. The activities team, though challenged with Covid rules, have developed the most ingenious and creative programming for residents — especially those having to isolate as they move in. Our whole family feels like we have joined a vibrant community along with Mom.

As a Professional Organizer & Move Manager I've had the pleasure to help clients make happy transitions to Parkland.I find the people that works at Parkland pleasant to deal with and very helpful. Abigail and Ola have always been very patient, understanding and warm towards my clients during moves.I specialize in helping seniors make their transitions and I recommend Parkland as a potential place for them.

I started my career here after coming to new country and I feel appreciated, accepted and valued member of the team. I am trying to always adhere with the guiding principles and looking forward to advance my career with parkland

My experience as an employee at Parkland has been great! Probably the best company I have worked for! Everyone is friendly, caring, thoughtful and works well together. Under great pressure, especially in the last few years because of the pandemic, everyone has stepped up and together we provide a safe and supportive environment. I feel safe at work. The increased measures not only keep residents safe, but us (staff) as well.The leadership team is approachable and very supportive. They are open to new ideas, provide guidance and are always supportive.If you want to work in a great place with great people, this is the place for you.

My 93 year old aunt recently moved into Parkland and she is over the moon" excited. The facility is gorgeous

Wow! What a facility! It has all the amenities that a resident can ask for. Over and above the best part of this facility is the people. From upper management to the chefs and cleaners, everyone you interact with are friendly, professional and personable. Working for a moving company that frequents Parkland on Eglinton West, this is by far the best retirement residences!!