RBC Royal Bank

Phone support is a joke. Frustratingly bad. Waited an hour then finally they transferred me to another department and then it was like “this number is no longer in use please call xxxxxxxx” and they said it so fast I couldn’t get the number in time and then it just disconnected. Wanted to kill someone.

The operation of hours wrote atm opens 6am-12am. There's a few times I came at 11pm and the atm door was already closed. Must be some security that are lazy to lock it at 12am and lock it at 11

Awful customer service, including the floor manager Jody or Judy or whatever! 20+ years with RBC, i think it’s time to leave! Funny thing is I used to work at RBC! What a shame!!

I had a very good experience today in this branch. I forgot to get her name but I believe the teller is from Cantonese origin. She showed me a better and less costly way to solve my problem. Definitely deserve a 5 star review!

I have been with RBC for 4+years now. My IDs were stolen and ever since then I have had trouble with e transfers/ money transfers. I understand their protocols for id thefts but locking my account multiple times for every RBC app login I do is frustrating… even after confirming my ID. No credit limit increase for the past 4+ years offered depict showing proofs of my permanent residency. So these guys missed to save my PR proofs and didn’t renew my debit card. It was a hassle to take all my documents over again for the above mentioned. Later they send out 2 debit cards and neither worked. Now I have temporarily re located to the states, while speaking to one of the associates I was promised a new credit card (old one expires) to my present address. I call them today and they want my PR proofs again!!!!! This is ridiculous

Worst customer service compare to other RBC branches in Richmond and Surrey! I had never been asked to fill in a form for wire transfers in other branches. They can just copy the paper with the printed information. But this branch asked me to fill in a form with all hand-written information which was easy to make mistakes. She said they didn’t care how other branches did. Horrible! Waste of customer’s time!!

I had a great experience. Viven Chen did a great job in helping me set up my business bank account. Sorry to the others who had a bad experience at this branch.

Experienced terrible customer service, dishonesty & poor manner today. Never return again. If you wanna ruin your day, this is the right place. I would give 0 star if I could.

Very disappointed in the service I received here today. The teller a older East Indian lady with frizzy hair was rude and incompetent. Every time I asked her about my account and the services she gave me contradicting false information like she didn’t know what she was talking about or what they even offered. She refused to listen to what my question was and what I needed to get done. How hard is it to make a simple bank draft? Or move money around from savings to chequing?Just very very incompetent and unprofessional