Michael HIll Halifax

I went to purchase a chain for the first time last week. I had very little knowledge of jewlery and Keith was able to help me out and educate me on many different options that best suited what I was looking for. I love the chain so far, the quality and craft of it is great. Thanks Keith!

I took a $2500 ring in to get engraved and was given a price of $100— the ring was sent away and I received a call a week later saying the price would be $300.

I think it was the attitude of the nice women that were in the store. They made it exciting for me because I was excited to buy my ring, but they were also excited for me.

Bought a little chain link bracelet here. Had it repaired twice without issue because of the care plan I purchased. Great service as always from the classy woman behind the counter (not in pictures).

Took 40 minutes just to pick up my reserved order, even though I was the only person in the store. The receipts were transferring to different systems"... Then after I finally got the necklace they didn't give me the discount that they were very well aware their was. So I had to show them that it was indeed on sale for the second time before they would reduce the price. Pretty scummy customer service if you ask me and I'm usually not hard to please"

Lovely staff and great service, but the jewelry quality is not good. I've had 1 item repaired three times (once because it wasn't done properly the first time) and another item replaced because of a 'defect' - the pearl fell off. Never have I had such issues with jewelry purchased elsewhere. It may be a coincidence that both my pieces from this store are duds, maybe this is why they offer a good 'protection' plan.

When my mother dropped off her broken necklace for repair, micheal hill told her it would be 2 weeks for return. She have her cell number as well. After 3 weeks, she hasn’t received a call, so I called them. The lady says it came in with a note stating they called us for pick up, which didn’t happen. My mother has not received a phone call nor a voice message. Once we picked it up, it was written on the invoice a fake cell number. It started with 040. Of course they couldn’t get a hold of her. Who in Canada has a area code of 040? I feel this business tried putting the blame on my mother as she supposedly didn’t answer the phone call, which didn’t happen. This business (I feel) isn’t accountable I rather hear them say, they made a mistake and they are sorry. We literally could have been waiting for years without knowing that it was ready. Never shopping at this place again and I will be passing my experience to others as well.

I am deeply disappointed and frustrated with the abysmal experience I had with Michael Hill. I purchased an engagement ring from them, but the band was disturbingly thin and when I had it sized, they did a terrible job and the band broke. This is completely unacceptable for a company that claims to provide high-quality jewelry.I cannot express enough how let down I felt with the terrible customer service I received from Michael Hill, especially considering how much money I spent on this ring. My experience with this company was nothing but negative and it's unacceptable that I received such poor quality product and service.I strongly advise anyone considering Michael Hill to be extremely cautious as they are not trustworthy. It's a shame that they do not stand behind their products and do not provide good customer service, especially considering the amount of money they charge for their items. I highly discourage anyone from purchasing from this company as they simply do not deliver on their promises.

After visiting three other jewelers In the mall and not even being acknowledged, I wandered into Michael Hill. I was instantly met with a employee by the name of Ben. He was a pleasure to work with, he was very down to earth, friendly and informative. I will definitely be shopping with ben again.

Poor Customer Service. Received a call to pick up an order on a Friday. Got there the next day (Saturday), only to be told that the order has not arrived! Why waste time to come up when it's not there yet??Attendants were not even willing to look further. No empathy.