Scotiabank

This past week I went to this branch 2 times. What a coincidence that Same girl helped me each time. Huge shoutout to ‘Delaney’ for offering such a great service. She was too nice. Bless you my friend, keep up the good work :))

My experience in contacting this branch matches what others have said--it's impossible to get through their automated phone system. And as for credit card delivery, next to impossible too! I waited 4 weeks for my new credit card (to replace one that had been fraudulently used), then with no one to speak to, I went to the bank directly. The customer rep told me that it hadn't been sent and promised to have it sent to the branch by the end of the week. I went back at the end of the week--still no credit card, and no one to follow up with. The merry-go-round continues...

Was a good branch for many years. Now its an ego trip every visit. Will be changing banks

Tried to cancel an ongoing payment, and they had no idea how to do it. Then when I do finally cancel it I find out a week later the charges are still going through. Like come on

I don’t go to the bank very much, sometimes you have to. Last 2 times I went over the last 6 months, it was closed including yesterday, so frustrating.

Rude, wouldn’t look me in the eye, made me feel like garbage. I have banked with scotia for years and this has never happened. Louis was my teller. I was doing a basic transaction nothing fancy. Definitely go to a different location.

I had the worst experience from a bank ever at this branch. I left and cried in the parking lot because of how rude and condescending one of the tellers were. She kept cutting me off and interrupting me when I tried to ask a question, wouldn't let me talk to a higher up about my issue, said I was lucky i wasn't charged an extra fee (which is plainly incorrect, but she felt like threatening me with it for some reason) and basically told me nothing could be done. I was shocked with her behavior over the matter and was not expecting it at all for the issue I had. I'm very timid as is so it was hard for me to deal with and I almost closed down my account entirely because of how unreasonable the whole experience was. Thankfully, I went to the other bank at hillside to deal with my issue there and they were incredibly nice, understanding and resolved it immediately without any hassle. I absolutely do not recommend coming to the uptown location if you have an issue because they will do nothing about it and probably make you feel terrible afterwards.

This is the absolute worst bank to deal with. I asked them to close my savings account and they closed my cheqing account staff is useless and could not fix error they caused. Trying to locate bns overdraft in collections total run around loser bank go bankrupt already!

Very bad experience - i went there today to pick up my replacement credit card.So the teller Hannah handed me over someone else’s credit card with same name . She never checked the address and never confirmed the id.So when I realized that the credit card is not mine , I went back immediately to let them know that address on the letter is wrong and why is that ? Is this my credit card ? So this Middle Eastern guy who’s the other teller looking at me like i did some fraud or something. He told me that this is your card and you gave us wrong information about your address.He was constantly telling me that i have 2 profiles with same SIN with same bank but two different bank accounts .When I heard this my mind was so shocked. How could a bank misuse my SIN ?So after wasting 1 hour of mine , after showing them my ids , my phone emails etc .Then they came upto me again and said that we gave you someone’s credit card and we have your credit card which we didn’t notice earlier. It was in the same rack .NOW I WONDER THAT THE CHARGE SHOWED UP ON MY ACCOUNT OF 576$ WAS MADE BY BANK MISTAKE CAUSE OF THE SAME NAME PROBLEM OF TWO PERSONS.I am really angry , disappointed. I am going to change my banking soon if they didn’t resolve my problem and help me with what I experienced today.