Biesse Canada

TLDR: The support we have received from Biesse has been less than stellar. Their help comes on their schedule not yours.Most of my experience with Biesse has been attempting to get parts or service on a unit we purchased second hand.- You have to call a 1-800 number and they will call you back... at some point, after you've sat on hold already waiting for them.- Call back estimates are always wrong.- They insist on only going through our main office number and our main office email even when specifically asked to contact another number.- During support I feel like I'm guiding them more than they are guiding me.- In emails they ignore questions directly asked, multiple times.- When we got support in person they didn't even bring their support person up to speed with the history of communication we were having on the problem.- They are far quicker to try and sell you a new unit over trying to help you fix your old one.- They refuse to give out any contact info other than the main phone/email.- Trying to deal with the same person twice in a row is impossible.

WHAT A WASTE OF A COMPANY!!!!!First the phone rings for a minimum of 7-9 minthen even though you press English she answers in Frenchregardless.... Then she transfers your call to parts which rings for another 10 min before someone picks up the phone and promptly hangs up on you forcing you to to all the same steps..This company takes your money then forget you exist do not deal with

Not Happy with this machine. Every 2-3 months, almost an issue come up. Expensive service and super expensive parts. I was planning to have more machines from this company but changed my mind. Never recommend this machine to anyone else.

Biesse Canada, has great salespeople to make good promises. But the company does not have the staff to fulfill the promises. I verified that I would get quick help if I had a problem. Was promised it was just a phone call and at the longest 4 hrs. for a technician to call back, which proves is from 4 hrs to 4 days, even if I am down completely. Biesse does not care if their clients are down, causing great frustration from the client side. The sales person selling the $85,000 machine has never cared enough to call me back to see how I was doing, in fact has never seen my place at all. A WARNING for all businesses considering Biesse routers, remember, do not buy Biesse unless you have all your own technicians to solve your own problems, they only want to sell you equipment and collect their money, and be happy on their own. After the machine was in use for 18 months, I was told the software was outdated and I needed to spend 5-$8000 to repace my hard drive with the software,. (now, how is that on CNC equipment?)The equipment, seem to be great, though. If only I had my own technician, I could buy Biesse again. NO SERVICE COMES FROM BIESSE CANADA! The 2 stars are for the equipment quality rated 4 and service at 0.

Service improved

How have these guys not been sued yet is beyond me.

The tech service is none existent. You will NOT get a hold of anyone. Brutal