Windsor Arms Hotel

I did not stay at the hotel yet, but I called multiple times to speak to the front desk, so I am reviewing based on customer care for now. Each time I called, I was instantly connected with a staff member to help me out, and they went above and beyond to help answer my questions and sort out an issue I had with a third-party booking engine. If the rest of the establishment is run as well as their customer care, it's top notch!

In the heart of financial district, this hotel has great vibe and service. Rooms are top notch. For a junior king suite with plenty of room. While I wasn't in the room much the bathroom and shower were fantastic for relaxing at the end of the day

Toronto does not offer many places for a more traditional high tea, I definitely understand the appeal of going here. There is a heritage element, you very much feel as though you’re stepping out of reality for a bit into a bygone era of luxury. Some great small touches included picking a tea pot based on the type of tea that you have selected, side tables to hold extra cups or plates, as well as lovely music at a great volume.The service itself was in our experience lovely, our server (Jordan?) I believe was very knowledgeable on all the food and teas, easily answering any questions we had in a thoughtful and professional way.Now for the food itself I found it completely underwhelming. The scones were very good, I would have a hard time justifying paying $85 for almost anything else that was served though. I think the menu is dated and also not thought out very well, it might be time to revisit and update the presentation of certain dishes and perhaps change a few. Many things tasted not quite the freshest, the milk bread served with the hummus was stale.The tea itself was excellent I had the Darjeeling.The rest of the hotel itself is a lovely historic haunt, I liked it a lot personally. However, they might want to consider bringing some aspects of their menu up to date.

Came for Mother’s Day brunch for 135 per person. It was extremely underwhelming and seemed like zero thought was put into presentation or service. Very casually dressed Managers just stood by waiting for your payment never inquiring how the service or food was. I’m pretty sure the valet man was smoking directly outside the front doors of the hotel as well. Charging what they did for this brunch is embarrassing. You could tell other tables were unhappy as well. Also in this day in age with allergies your labels on food should have whether or not it has gluten, dairy, nuts, alcohol. Etc. I have seen better buffet set ups at 3 star hotels that offer complimentary breakfast.

Came here for high tea with my maid of honour as part of my wedding celebrations. It was overall a lovely experience; however I found most of the savoury bites were quite bland. The sweet bites were much better. It also would have been nice to have a heater for the tea as it did get quite cold and oversteeped for the duration of our visit. Service was friendly and attentive, and the venue is historic and beautiful!

The decor was beautiful, comfortable and elegant everywhere from the lobby to the pool to the rooms! The food and beverages are top quality. That being said, I was incredibly disappointed with the staff. At times they were rude and someone STOLE items from my room that I had accidentally left. When I called a day later to inquire about the items I was told housekeeping did not find anything when I know I left them there. I am still very disappointed to this day as those two items had sentimental value. They offered no additional help. Keep your valuables safe!!!

After booking Mother's Day High Tea" in March

Our husbands booked mother's day high tea for my friend and I back in March. Then they get an email to say they changed it to Mother's Day brunch. They assumed they were not doing the high tea. Well they were. So they changed our reservation and then charged $50 more person. $135 each for a buffet with mediocre food at best. So disappointed. Would not recommend this place at all. So not worth the money. Would have loved the high tea! Complete rip off. Would not recommend.

We stayed at this hotel for a few days several years ago. It’s an old hotel but with good service. Our family decided to have afternoon tea here. Again, the service is very good. The waiter always attends to our service promptly. The food is good with big volume. The only problem is the napkin has holes on it. As it is a special day, they apply a special rate for the afternoon tea.

Had a fabulous time at their high tea service in their tea room. The staff was very accommodating and kind, the presentation was lovely and the food was very tasty! It wasn’t the best high tea I’ve had to date (the Vanitea Room in Ottawa still has that honour), but the scones, savouries and sweets were all high quality and flavourful. Well worth the money spent on the occasion!