Sleep Country Canada

I purchased a Sealy Angelika mattress from Sleepcountry on 12th Dec 2021, which was delivered by 17th Dec 2021. Within 4 months of use, I started developing back issues due to be mattress sagging and not offering enough support. I contacted the company to see if they could replace it and they refused, since it had passed their 100 day comfort warranty. So the only option was to seek a warranty replacement since the mattress has a 10 year warranty. All the pictures I sent the company to start the warranty claim were refused and after a struggle, I was able to arrange a contractor from Sleep county come over and do a home inspection which passed (did not leave enough body impressions to qualify for a warranty exchange). I tried to seek a resolution using another agency but again no useful resolution was offered. All I can say I am disappointed with my dealings with this company and am going to toss out a fairly new mattress. Beware of what sales pitch they use to lure you in since the quality of materials barely even lasts a year. Good luck

We were there for a brief EV wait . Asked the receptionist if we may charge while we waited. She said it was OK. So kind. It is part of the EV community etiquette to ask and thank individuals for the use of their EV charging equipment. We have a friend whom we suggested Sleep County. Our friend had a back issue and purchased a special mattress for support. The staff were amazing in suggestions finding the correct mattress. This is the kind of supportive community that Sleep Country provides.

Ordered two double mattresses for my teenage children, very happy with the purchase. Budget friendly and good quality, children are happy with how not too soft and not too hard the mattress is. Staff were friendly and helpful in making the decision what type of the mattress suits our needs. The delivery staff were extremely helpful and brought mattresses to the intended room each. Thank you.

The agents doesnt even try to take a look of the claims and pictures and all the staffs just try hard to not to grant warranty, even followed all the instructions. First of all, the person who open the warranty was ignored me and left the chat so I had to wait in a queue again to open the warranty account and when the first assessment was completed the reason of disapproval was the mattress impression should be greater than 0.75 inches but my measurement was as showing in the pictures, the impression was 0.8 so I reclaimed it and the second assessment was saying the same thing that the impression should be more than 0.75 inches. I used the same pictures I have that obviously showing 0.8 and when I had to call to reopen second claim the person who received phone call was terrible that she didn’t even check my pictures and saying there is no gap between the measurement but it was obviously the gap showing 0.8 inches in more than one picture. They couldn’t make an excuse of my measurement since I followed all the instructions of example of pictures as they requested on their website. I’m very disappointed about the after care service of Sleep country and never want to buy bed at this company again. Keep changing the word without specific rules to avoid the warranty. Not the right way of doing business in long term.

This company uses illegal false advertising and does not stick to its promise ... you can exchange it for one of our over 50 other mattresses

Buy a mattress from Sleep Country is a breeze! The online shopping experience is simple and convenient - all the delivery options (including mattress removal) and delivery date choices are all taken care of. The local store would follow up with an email, providing more information closer to the delivery date. The delivery folks were courteous and professional - no issue with placing the new mattress onto the bed frame and removing the old mattress (a paid service). White glove delivery indeed!Obviously, the most important part is the mattress itself - i didn't have to go to the showroom to try it out - there was sufficient information or customer reviews for me to make the decision. Very happy with the new mattress and the good night sleep.

Tried for the second time to order our bed with an unsuccessful delivery. First time was in 2021 when the local sales rep entered our order wrong and we received a queen instead of a king. The bed went on backorder shortly thereafter and we missed our chance on the bed we wanted (We settled for a metal frame while we waited). Fast forward a year and a half later and the bed we want finally becomes available. We were happy to order it but found out as it was being assembled by the delivery guys that someone entered the order wrong again. This time in their ecomm dept. We got half the parts in king size and half in queen size. It went back again and we’re still waiting for our bed…Only two occasions dealing with Sleep Country and they’ve both been painful. (The delivery guys were great both times)

An unpleasant first time experience with Barrie, Commerce drive location. Unprofessional with my needs and concerns and lack of knowledge with billing.Overall I’m glad to have bought a new mattress and sale was good, but very unsatisfied with the in-store service this location provides.

Purchased mattress. Didn’t last a year before indentation occurred. Customer service reps say different things and the company doesn’t care about the situation, they will do whatever possible to NOT have to help cover any warranty. Worst place I’ve ever dealt with. Not ok for companies to lie about policy. Wouldn’t recommend at all.

I Recommend! Just picked up a new mattress and pillows, it was really nice walking to an environment of motivated & helpful staff. Jaskaran was friendly and fast when getting my order. Thank you!Keep up this good service!