Mr Appliance

I had a very positive experience with my Mr Appliance tech today. We have a 16 year old stacking washer/dryer. Tyler knew what the 4 possible causes of the mystery noise were. With in a few minutes he was able to diagnose the issue. He was able to tell me immediately that the parts were available and I have an appointment next week to do the repair.Courteous and knowledgeable are certainly 2 traits we are all looking for in a repair person.Tyler excelled in both areas. I recommend Mr Appliance highly.

Very good service. I received a text with info regarding the service person, who arrived within the scheduled time of the service. He explained what the issue was after completing a diagnostic of my dishwasher. Made repairs after discussing my options with me. Explained the warranty well. Made sure he did not damage my flooring while moving the appliance. Thank you Cody for your expertise and professionalism.

I really can’t recommend this business enough! My old Miele dishwasher broke down the other day, and after a nasty experience with another appliance repair business in Edmonton, we had the appliance repair division of Sherwood Appliance (now known as Mr Appliance in Sherwood Park) come out to look at the dishwasher. The repair technician, Zoltán, was extremely competent, experienced, and polite. Sadly, after his evaluation, we discovered the parts to repair the old dishwasher would almost total the same price as getting a new dishwasher!We originally considered buying another Miele at a Miele dealer like Trail Appliances, but after our old Miele broke down after only slightly more than four years of use, we began to consider giving another brand a try. Zoltán contacted his own company’s sales manager, Rob, from Sherwood Appliance who then, assuming we wanted another Miele, referred us to the private number of his counterpart at Trail Appliances, assuring us that we would get the best possible service if we dealt with them after mentioning that Rob referred us. Rob also invited us to look at the wide inventory Sherwood Appliance had in stock if we ever wanted to buy something other than a Miele. This openness and attention to customer service impressed me so much I asked Rob what brands Sherwood Appliance had in stock, and it turns out that they have one of the best inventories in the greater Edmonton area of in-stock items! I was already tired of washing dishes by hand, and we wanted a new dishwasher as soon as possible. To make a long story short, we still wanted to stick with a European brand, so we ended up purchasing a new Blomberg dishwasher through Rob, and he pulled every string possible to get our delivery and installation done that same day. This is a company that really goes above and beyond for the customer, and I highly recommend them, both for appliance repair and the purchase of new appliances.