H2O Bath And Plumbing Supplies

Sent many of my clients here and have bought here myself. Great service, and great selection.

Sales staff very nice to deal with, however, the issues started when I got my product.Got product (Tap for bathtub) that was defective, would not honor the exchange despite the issue was found immediately after purchase. Had to deal with manufacturer instead. Will not go back again.

I recently purchased a Blanco Silgranit sink and Caroma Caravelle Lever Toilet from Fiona at H2O. When we received the toilet the box had a different name than mine on the box and when my plumber came to install it he noticed that a part was missing and in his estimation it was a returned toilet. The Siligranit black sink was delivered directly to my countertop installer as his place was directly across the street. When he came to install he notified me that there were several scratches on the black sink and that he had photographed them. Several emails and telephone calls to Fiona resulted in nothing but stonewalling. She told us that she was astonished and that such a thing never happens at H2O. There was no apology....only excuses stonewalling. We have recently contacted a salesperson at Blanco to handle the problem——they were not impressed as to how the complaint was dealt with. There are so many other bath and kitchen suppliers in Toronto——don’t waste your time with these people!

You pay for quality. This place is a perfect example of that. Very knowledgeable staff and products made in Canada. Excellent match!

These guys were so helpful and work within your budget.The manager of the showroom, (Henry) provided us with excellent advice and was extremely knowledgeable on product lines. Great value. We ended up buying all our kitchen and bathroom fixtures from them.

Worst service I have ever received. I purchased a bathtub, then a glass bath shield. I was sent the wrong sided bath shield. When I called H2O, they informed me that I had to deal with Mirolin directly. I had a terrible experience with Mirolin as well. They seemed only to want to connect by e-mail, wanted pictures sent to prove it was the wrong side, suggested that the glass was cracked from the pictures (it was not!) and gave me a really hard time. After they finally approved the return, I contacted H2O about my refund. Each claimed it was the other's fault for sending me the wrong door. After a week of trying to sort this out, I then had to wait another 3 days to receive approval from H20" for a refund. I had to chase them down for an answer and after significant time

Good selection of fixtures not seen in big box stores, friendly service

We are a design/build firm who consistently deals with H2O. The service and product are top quality. The sales and parts team are helpful, knowledgeable and friendly. Any issues [although few] are dealt with immediately with no hassle. We recommend H2O to all of our clients and will continue to. Thanks Henry, great service

I needed a very rare shower diverter, that I couldn't find in any big name store . With old part in hand!, I took a chance and drove to H2O from Caledon..Great Decision! ...Rob(Parts), took the time to dig through his old stash and found me his last Dinosaur Diverter in stock .Excellent experience!