Hamilton Decorating Centre

I had shopped to shades for a renovation that I was doing downtown Hamilton and a contractor friend of mine recommended I go with Hunter Douglas product. After shopping around a few places, Pia and the team at Hamilton decorating centre were fantastic to deal with. They gave me all the information I need, and provided the best pricing out of anybody. Also the whole process of install and ordering one seamlessly. I wouldn’t hesitate to recommend Tia and Hamilton decorating centre to anybody shopping for blinds or shades in Hamilton. Thanks guys!

I’ve made three $100+ purchases here over the last six months and the service is often pretty unpleasant. Today was the most frustrating: they started ringing through a more expensive primer without telling me there was a cheaper option, and began mixing a paint colour without asking me about my finish and price point. When I asked them what my options were, I was told, “Well she already mixed it!” when I hadn’t even decided yet.Fortunately I ended up buying the paint, but I walked out feeling taken advantage of. I was the only customer in the store, there were two staff members there, and I was prepared with the products and the colour I wanted. There’s no reason why I should have felt like such an inconvenience.On one occasion I had a really nice experience when a staff member took time to help me pick out a colour to match a tile sample that I brought, but otherwise I’ve left feeling frustrated and kind of bummed out. Honestly you can buy paint and get helpful advice from lots of places, so we won’t come here any more.UPDATE: I needed more paint for my project so we went to Aftica, which has three locations and also carries Benjamin Moore paint. They were lovely and I highly recommend.

Really nice service by YASHThnq

Extremely poor customer service here, and this store does not have a manager as I am told by the employee there. I spent about $200 at this store recently and highly regret this choice. I do not expect staff members to be professional contract workers, but if I am paying steep prices I do expect a level of knowledge above my own.1) First we were told that we cannot use an electric sander on a deck and that we would need to use a hand sander. So we spent about $40 on sandpaper and a sander head since they did not have small boxes of sandpaper in stock. I spent about 3hrs on one piece of wood - this removed very little paint if any at all.2) Then we were told if we used paint stripper we would need to also purchase neutralizer. After about 3hrs of sanding, I gave up and decided to call the store to ask about pricing for the stripper. The employee then told me I didn't need neutralizer for the other brand. After spending $150 a few hours prior, I am then told I cannot use my credit card for under $20 purchases. I am sorry - you are part of a franchise! You are not a mom-and-pop shop.3) Was sold the wrong stain for our deck and when we called the store, the same lady blamed us and said there was nothing that could be done.4) After calling head office, it is apparent I was also supposed to have received a paint scrapper. Obviously that is not a huge deal, but these constant little mistakes make it extremely frustrating, especially since I opt to put my money in a store that has steep prices expecting quality in return.**update** head office and the sales rep for Hamilton has been extremely helpful!

Super nice and professional staff!Very rare pretty and smart!

Very helpful staff with tons of advise. Great paint stains window coverings painting tools and supplies. Yes it's a paint store.

Fantastic staff. The Ottawa street location has the friendliest, most helpful staff of all the many locations I've been too. I've been a fan of Benjamin Moore for over 30 year's.

Claire was fantastic. Very straightforward advice, and service. One of my best retail experiences this year.

WOW!!During lockdown I thought the idea of picking a colour and repainting our kitchen would be a difficult task.Brittany at the Ottawa Street location made everything easy, she helped us select paint chips and had them ready for curbside pick up. When we decided on a colour Brittany provided fantastic paint and technique suggestions for flawless finish.The service level was very personal and Brittany provided a great experience that you just can’t get anywhere else.I highly recommend the Ottawa Street Benjamin Moore location, especially if you want professional service from an amazing, friendly and knowledgeable staff