iTronics - Since 2010

Very professional place. Service is top notch. I tried other places to replace the battery of my surface pro 5 but no one can do it. Thank god I found this store. Also bought an otter box case at a very good discount. Definitely come here for your repair needs, everywhere else is not as good.

I had a day to have my phone repaired before my flight. The replacement screen had an issue but they had a new screen express shipped and my Pixel 4 5g was ready in time for my flight, like new. 160$+tx. Thank you so much!

I needed to replace the broken screen of my Sony Xperia XZ2 Compact.Other stores refused to do the repair because it was too risky" and "they only repair iPhones".But iTronics did an amazing job! The new screen part was slow to ship but once they received it

The guy was super nice, he fixed the charging port of my phone for a very reasonable price, and even though he had other customers it only took maybe 15-20 mins? There were even comfy couches to wait and coffee. I'd gone to another shop to repair the same thing but it didn't really get fixed. But here he replaced the part and it works perfectly after 2 months. He said if anything is wrong with it within several months I can take it back and he'll take care of it. Really exceptional service and friendly.

I've been there twice, with about a year separating my two visits. Both times, service was fast and efficient. They have the best prices, as far as I've seen during my quick research. The first time, I got my iPhone 6 glass replaced. The second time, I got my iPhone 6 LCD and glass fixed. Both times went smoothly and the repairs were done faster than the estimated time provided on the website. I've never had a problem following my repairs. Highly recommend.

Lady at the front desk (I think her name is Lydia) is so nice. I don't understand why some people mentioned she was rude because she was absolutely not.The service itself could be better. Other than the cost of diagnostics, they're not exactly clear in terms of estimated cost and times. After a week of dropping my phone off at the shop I didn't receive and update and I had to phone them myself to find out the status of my phone. Then I was told the quickest most affordable fix would take two weeks and I would still lose my data, honestly I couldn't wait that long. I decided to just pay for the diagnostic and get the phone back.Maybe it's a busy time of the year for them, but seeing they have experience, I would have expected them to be able to estimate time and cost of a full fix.

You will probably see an excuse filled reply after this from Itronics but just go back and look at all of the other people who have given 1 star reviews and you will see the kind of company this is.Since when do clients get disrespected with condensation? When did that become a thing? Ill spare the details because I'm sure this loser of an owner will write a 5000 word reply but avoid at all cost. Just know I disrespect who disrespects me so don't try and twist your words in your replyThey were unable to fix my phone due to the part not showing up because of COVID (which truthfully is not their fault). However, no professional courtesy calls during the 3 months of holding on to my phone, no update, nothing unless I called. After the disrespectful phone conversation I had with the owner, I decided to pick up my phone which was completely disassembled because I rather give it to a professional company than to deal with this company for one more day. I brought it to uBreakIFix. They DONT charge anything for diagnostics. They have show REAL professionalism and at least know how talk to you with respect.Itronics is the worse company I have ever dealt with and as I was referred to go to this store by TELUS, I have decided to purchase a new phone with another company just because I lost trust in their lousy referrals.I was refunded my money however... it just seems that they don't believe in FULL refunds (I paid 125+tx and received back $80 and some change) But before I acted out of character, I decided to take the loss and walk away.Avoid at all costs and if you don't believe me, read some of their own replies from people who have given them bad reviews.This is what their customer service looks like...I'm sorry that my review wasn't professional"... I didn't know I was the one who had to.."

I went there with my Huawei p30 pro with a SIM card problem, they told me they would do their diagnosis, and that is usually a common problem with this type of phone and would probably not take long to repair it. The next day they emailed me their diagnosis saying that “Liquid went in from the sim card reader at the bottom”. I found it strange that it was a liquid damage as I had NEVER dropped my phone in water or any other liquid, but I reasoned that because the back was cracked, maybe humidity could have gotten in and caused such damage. They proceed with telling me the rates for the repair and that it would take approximately 2 hours. I agreed to the repair and asked if I would be able to pick it up at the end of the day. They told me unfortunately no, and that they would email me when it would be ready. I contacted them again the next day and got no answer back. I contacted them again 4 days later and also did not get any answer. I went there in person and they told me they sent me emails, which I never received, the person which I have been taking to blamed the lack of emails on the store VPN and on the ice storm that knocked out power in many parts of the city. I asked for my phone back, and upon inspection I noticed that now the wifi, lantern, bluetooth and the SIM card also stop working as well. I was convinced to leave my phone there again by the guy who said to me that the problem now was actually at the top of the phone on some broken buses and it would take approximately 5 days to repair. After 5 days I emailed them again asking how the repair was going, which I got a message back 4 days later, saying that the repair was almost done, and that they found the issue and that they would attempt to repair on that day and would email me their results as soon as it was done. The next day went by and I received no email with their results. I finally decided one more day later to go to the store. They guy told me the repair was unsuccessful, I decided to sell it to him for parts which he offered me 100 bucks for the phone as is. I sold the phone and regretted ever taking it there in the first place.In conclusion, they took 21 days with no results for their work and turned a working phone with only a SIM card problem, to an unusable phone with no Wifi, Bluetooth, Lantern, and SIM card.