RBC Royal Bank

The staff Oyin is the reason I enjoy coming here and I heard and know few customers who said same thing. Great service always proud of RBC.

Be prepared to wait 45 mins minimum as 2 staff members casually work through typically a lineup of 10 clients. I can never understand how a multi billion dollar corporation cant afford to hire proper staff to serve their clients better. Worst bank ever...

I had a visa blocked due to potential fraudulent activity. I have been on hold so far for an hour and one minute. Absolutely terrible.

RBC made a significant error in reporting to CRA took two years for them to investigate their error. They refused compensation stating that financial planning based on accurate information doesn't change financial outcomes.

I heard a good promotion to open an account with RBC and visited this branch one day. The staff told me there are conditions..but she did not continue explaining what conditions. I felt I got refused right way so I left.

Took my mother today to get void check since she can hardly speak English or handle anything because of 2 strokes and damaged brain,we got served by black agent who was nothing but a rude,unhelpful and impatient. She is a public servant ,that attitude was uncalled especially with disabled senior. Whatever I asked her,she gave me this look really". Shame on you Royal bank

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. You're best to go to a different branch.

I would actually give my review half a star if I could. I have been a client with Royal Bank since the early 80's and only just last week I treated so quite rudely but a bank teller/advisor. Because of him I plan to pull out of Royal Bank and transfer somewhere else in Barrie. I don't even want to step foot in that bank ever again or a Royal Bank for that matter for how I was treated. I am a mature student working at a great job and I am settled in this city and I will make sure I let all know about my experience with this bank.

I have to ask what the point of paying service fees if you can't access the facility and make a deposit? It appears that locking this doors to their customers is their manner in which they conduct business. If its a problem regarding humans using the vestibules as shelter then that an issue that need a better solution while not locking out your clients and eliminating access to the ATM machines. Please do better and don't inconvenience your clients because of issues the facility might face.

I’m giving 2 stars because this place is really a hit or miss with the staff. I had an amazing staff member help me yesterday. I’ve had way too many negative experiences here though. One employee was extremely rude to me when I was getting change for my cash flow. She and the other employee beside her cackled when I asked for a roll of loonies and quarters. I have zero interest in being made to feel small. She proceeded to tell me that RBC was giving away $300.00. If I opened an account she would give me $300.00 as if I desperately needed the money. I said no thank you and she laughed again and said “you don’t want $300.00?!” I calmly told her I did not want it from her specifically. I felt really confused as to what was so funny this whole time. It’s not cool to make people feel small though. I’ll be phoning in to complain about this.Also, they are very, very slow at this location. The one upside is that they do have cash.