Best Buy

45 employees standing around doing nothing and i was one of the only few customers in the store and still had to wait 5 minutes at the pick up desk. Every time I shop there,There is a dozen employees. Standing around doing nothing taking turns harassing if they can help. Terrible service.

I don't usually like to leave bad reviews but I feel this is a well-deserved one. Bought a 700$ phone from here, not a plan but an outright purchase. Part of the deal was a Zagg invisible shield screen protector. When I installed it a while later, turns out it was smaller than the phone, literally designed for a smaller model. After having gone back and forth between customer service and their mobile staff, a supervisor there literally lied to my face saying this model never had a Zagg screen protector designed for it and said they gave me the correct one. They wouldn't even give me store credit to get something else. The protector is clearly smaller and parts of screen are exposed. I contacted Zagg who showed me the exact screen protectors for my phone. What a bad customer service at this Best Buy, liars too...Update: So they replied to my review asking me to contact them, which I did by chat, where the customer service agent on chat told me the exact same time that the customer service agent before her said about a 2 weeks ago we will forward this to the manager and someone will reach out" and all that copy paste stuff customer service stuff. Let's see if anyone will actually do anything. Review stays until I deem you have done your jobs properly.*Update: reached out to them

A year ago I went to best buy to buy a laptop in this branch, The sales man told me (this is the latest laptop and it is really good) the laptop is ( microsoft surface book 3), it is my first time buying microsoft which I don’t have experience with, now my laptop’s keyboard is broken, I went to best buy for reparation, but they told me that this laptop is very old and there is no way I could find a new keyboard for it! which the sales man who’s told me that it is the latest version a year ago, anyways, I am unable to repair my keyboard and I have an exam on Monday, which I don’t know how I will do it without a keyboard!my advice to bestbuy to train their employees to know what to sell a costumer!

I went to get a label printed for a return for a set of headphones for my daughter, and the two girls at customer service were EXTREMELY RUDE and NOT HELPFUL.They sent me over to Geeksquad. They weren't of any help at all.When you work in customer service ..it's exactly that.Then i went to Best buy in Laval and What a big difference.....**Perhaps the team there should train you and teach you about customer service. What a Terrible store! I'm definitely not going back.

NEVER EVER EVER BUY EARBUDS THERE you cannot try it and once you spent between 150$ to 350$ you cannot return them, they don't take it back if the box is open but you have no choice to open the box to try the sound or the fit with your ears. Neither in the store neither online with the lady from the customer service number they want to take it back.. From now I will boycott best buy for ever

So how do i start? Do i start by how poor the customer service is or lies they tell to customers. I have been 3 times at this store in a single day and guess what ? This store and the one on st catherine when they don’t want to work they tell you to go back to the store where you bought the item(whether it is open or not. Trust me i tried twice and the box was factory closed) Even the store where i bought the items tried to scam me the same way. Trying to put it on someone else. It is truly a shame. Not only that i have i have been sooooooo poorly treated everytime i went to the Acadie marché Central Best Buy. It’s amazing. I have been through all kind of racism due to my skin color but the feeling i had being there was worst than all kind of racism i ever had. Not even an once of respect. Today i talked to Johnny, i am actually complaining because of him. I have never had such a bad service. Talking to me like i am a nuisance. It was my first time going to a store checking and double checking the name of an agent just to make a complaint. He was rude disrespectful and truly unprofessional. I even told him it wouldn’t be that bad if he was a little bit nicer. No surprise when he ignored me. I could say much more but i live it to this. Hope something will be done because in 2019 poor service means losing a lot of customer. Good luck. I really hope that this post goes viral i might post it on Twitter and Facebook.

NEVER BUYING ANYTHING FRIDGE,STOVE,WASHER,DRYER FROM BEST BUY EVER AGAIN AND STRONG DO NOT RECOMMEND BUYING ANYTHING FROM THEM!Bought a brand new 2023 Samsung washer dryer stackable units in store(they did a fantastic job selling the product ok cool) but when we received the washer and dryer ,washer is fine but the dryer is totally destroyed, so we refuse the dryer and we contact customer service, they manage to get a new one delivered to us 25 days later...i book time off to be at home for the 2nd delivery. We received the 2nd one today,AGAIN! TOTALLY DESTROYED (Not even able to keep it and stack it as it isn't even safe... 2500$ later still no dryer! And they offer us a 50$ gift card wich isn't even 0.5% of the total price payed... quick to take money,horrible at delivering the service payed for and poor customer service =Bad business...Go anywhere else but here trust me! Save your self the head ache and bad customer service

I had a bad experience I was going to buy a gift for my father for his birthday and I wanted help so I told someone that worked there that I wanted anathor color for my product and he told me that I am stealing even if I had money on me. What a bad employe how did they even accept him to work there.

Worse place to buy anything. Customer service is terrible specifically guy working in laptop section with spectacle is the rudest guy of this branch. Two stars for the guy working in cromebook section who provide some good information, otherwise it may hve negative ratings.

I always get good service in this Best Buy. I like the fact that they are not short on staff. You can also find good deals.