Enterprise Rent-A-Car

They gave me a nice 2022 Ford F-150 XLT EcoBoost (w/ Nova Scotia plates) to rent for 3 days while my Cadillac was at Taylor AutoMall in Kingston ON for a thermostat diagnosis. The guy who helped me get everything started and gave me the truck was friendly and extremely helpful. I would definitely rent from this Enterprise branch again if I need to. Thanks!

Excellent service! The agent that looked after me was friendly and very efficient. I picked up my very clean rental car and was on my way in about 15 minutes. The return was even quicker!My only complaint is with the company's policy to attach the 2 keys together with a cable that must be cut if you want to separate them. Together, they are more than what will fit in the average pocket and take up way to much room in a purse. When I asked about it I was told it would have been ok to cut them apart. The policy exists because frequently, cars are returned to different locations from where they were rented, and the second keys are often left behind. The dealerships must then retrieve them, causing problems for both locations. I just found it a pain to carry around 2 bulky keys all the time.

The car was clean, great working order. My low rating is regarding the overall customer service.When I picked up the car it had 1/2 a tank of gas. I was asked to bring it back with 1/2 tank. If I didn't I would be charged to fill it up. There is a gas station right next to this location, I asked if they could fill it up and I would bring it back full? Out right the answer was no.I asked what if I brought it back full? Would you pay me for the gas? Again the answer was no.When I took the car, the original walk around was up to me to find damage. I pointed out 2 areas that where missed" by the employee. When I brought it back she was done on one knee at each angle looking for any wave or dent that could be located with the eye while walking at a normal angle.When I did bring the car back it was 1/16 less than 1/2 tank. I did the math it was 7.80 owing. The app that was used on the tablet calculated over $9. She told me I had to pay HST on the gas owing

I’ve always had great experience with Enterprise. Especially this branch.The staff are very courteous and professional, and they understand when customers need to go early.They let me take my car 50 mins before opening time!

The vehicle we received was clean and very nice to drive. The person l dealt with was friendly and took the time with me to show me all the vehicle had to offer. Very happy experience.

If it could be zero stars it would be. Reserved a car and received a confirmation number by email, I also called the office and asked they had received the booking and was told yes, we have it in our system. I asked if they could guarantee the car would be available - absolutely yes!!. Next day I get a call at the end of the day to say they do not have a car despite having guaranteed it the day before. Now stuck without a car - no customer service at all

Had a great experience at this location. Helpful and friendly team

Another excellent experience at Enterprise. I made a few errors when booking but was quickly sorted out by Dylan upon arrival. I was also able to get a vehicle 2 hours prior to my original booking time( mistake on my part) and also one large enough to accommodate all of my luggage(another mistake on my part).Everything about the vehicle and arrangement was well explained. Would certainly recommend them and will be returning in the future!

Seems to flip their staff more often than a 5 Guys burger. Consequently you are always talking to someone new. Have not used them in a couple of years now, as a regular renter I was getting frustrated. Hopefully they get some solid, longer term staff and a few more cars?

Never openBusiness closes at 5 and staff want out at 5. Show up at 455 and they tell you come back next day. Hard to believe a business would be closed on weekend in a busy town. So your forced to take any vehicle for 3 days if renting on a friday.Theyve lost my business other places are open on weekends