Hertz Car Rental - Ottawa - 1916 Merivale Road HLE

Jodi vary rude disrespectful and if you return a vehicle when they are not open they will throw extra charges on you claiming anything. They wont notify you or call you about the extra charges. They dont do any assessments on the car when you pick up or return there vehicles they are not clean and they expect you to check the car and do your own assessments.Service is very poor and they dont give you the right rental agreement number.

Terrible business model and service. I wish I could give zero star !These people are looking for taking your money rather than giving you a good service and having a healthy business model !I booked a car for 3 weeks and called a day before to confirm my reservation and they said they would have a car for me.On the pick up day, they called my 2 hours before my pick up time and said the do not have a car because someone else decided to extend their rental and pay more money to them ! Are you kidding me? This is just not acceptable.They simply called and said we do not have a car for you even though I had a confirmed reservation with them just because someone else is paying more money for the rental and now I have to cancel all my plans !This is absolutely not professional and not a healthy business model !Stay away from them

Terrible experience!! Reserved a suburban 2 -3 weeks before the needed date , also called On Tuesday to make sure that everything was good for my trip (Saturday June 24) and everything was confirmed and wonderful. Today I received a phone call saying that the suburban wasn't guaranteed and they don't have anymore and all this and all that. I explained to the manager that it's not my fault I needed this at this time I usually deal with the st.Laurent location and they are great but this time because they didn't have suburban available we had to deal with the Merivale location. And let me tell you I will never recommend or deal with them ever again ! The manager was extremely rude and was tryna make a million excuses why she didn't have the suburban for me instead of being honesty and trying to fix the mistake that was their fault. She was telling me that I have to be 30 to rent one why was this now brought to my attention a day before my pick up date , I'm extremely disappointed with the service and will never return ! ... wow after reading all the reviews I'm even more shocked why management hasn't been changed or employees have been re trained ! Do better !

Great place to rent. The staff are super friendly and helpful and go above and beyond to make your car rental experience a fantastic one.10/10 would rent again from here!

Please do not rent from this place. Very shady practices and they try to gouge money from customers through various tactics. Staff is not professional at all and could be quite rude barring 1 or 2. But the bulk of them shouldn’t be in the service industry at all. Right from pickup to drop-off it has been a harrowing experience. They will pin random marks on the car on you and blame you for damage that you did not cause. Would never ever rent at this location and will ask family and friends to stay far away as well. Do yourself a favour and get a peace of mind rental from any other rental/location but here.They also have a completely random $400 hold on your credit card that is mandatory and they kept arguing this is standard policy. Not one rental car company/location that I deal with has such ridiculous policies. They have utterly lame explanations for why this is the case and keep blaming it on management. If management is putting this policy, they are bound to lose even more business.

Ordered a truck to help move my son out of his house in Ottawa, just to drive 3 hours from Peterborough for them to tell me that they do not have anything for me. I received no call to give me a heads up and they completely left me stranded. Not much care for customers as well.

Rent a cargo van to move furnitureJody and Mike were professional and courteousThey even have moving supplies : dolly for rent and boxes to buy.Will use them again when need.thank you

Awesome service, prompt and professional. Thabk you, Lindsay !

With no prior notification, I was told I would have to leave a $400 deposit for my rental car. I rent vehicles quite often for business, and have used Hertz many times, and this never was the case. I explained the situation, yet their employee was quite rude and stubborn and insisted “every car rental agency in the city requires this.” Which is quite simply untrue. If that’s the policy at that specific location then fine, but explain it as such and let your clients know before hand.

Rented a truck weeks in advance and was told it had a lift and was only 16 foot truck they had only to pick up the truck with no lift and told there was no guarantee you would get it out of their 3 trucks. Did speak with the manager (supervisor) weeks in advance and guaranteed the lift. Note to self get it in writing.