BMO Bank of Montreal

Worse then Air Canada.Really, that bad. I’ve banked with BMO for close to 20 years and after my experience with this particular branch today I am making plans to close my accounts and take my business elsewhere.After 20 minutes of trying to explain my financial situation and going around in circles with a rude banker who seemed to have more interest in their own ego then providing sound financial advise.Go elsewhere

I have dealt with Branch for the last 3 years. I thought that it was due to covid19 that the line ups were long, but I can finally say that the reason the waits are so long is solely due to the incapable staff and equally incapable managers. More training and especially more support for the front line is needed desperately here.

Update: I sent an email below to the email in the reply to this review, no response. Clearly this bank doesn’t give two hoots about its customers. I have a mortgage with this bank too. Pitiful. Non existent management.Waited in line for 20 mins until I got to the teller where they told me they didn’t have any more bank drafts. Almost ruined my whole financial transaction and wasted a bunch of my time. The most ridiculous interaction I’ve ever had at a bank. Will probably switch my accounts after this one. Terrible service.

The single absolute worst banking experience I've ever had. Came in to get a new card and get my online banking fixed since neither of them had worked for well over a month. They asked many security questions almost all pertaining to the recent actions like the balance and recent purchases. We tried to answer them but clarified we didnt know because it hadnt been working for so long. They immediately became visibly angry and slammed their pen on the desk. They told us that if this was a phone call they would have already froze the account and they were doing us a favour by letting us fix it. They never asked our standard security questions and already had our ids.

This bank is the slowest service of any bmo or bank I’ve been to. There was a fair size line for a teller which is normal for a bank, however usually a manager would jump on to help. Or have the employees who are already there standing around waiting to start work jump on a few minutes early. Once I got to a teller I realized not only were the people they were assisting in the line dealing with complicated banking items but the employees were extremely unfriendly and very slow. I appreciate accuracy and taking your time however taking sips of your drink and chatting with each other while providing a service is not professional. To top it all off the teller who waassisting me gave me the wrong change

worst bank i have ever dealt with over the years. absolutely terrible customer service, and if you have to go to the bank you basically have to take the day off work to stand in the line for a few hours. maybe 2 tellers at a time no matter the line and the manager and assist.manager just close their blinds and door when you look that direction. had fraud charges on my account and before i was even able to make an appointment to discuss it(found out what happened myself) i recieved a letter saying theyre closing my accounts. good riddance and thank you for cancelling it for me. refuse to ever deal with this poorly managed and run bank. highly recommend going to a different bank and save your time from this sad excuse of a bank. dont trust your money with this company. not to mention they locked my money and card 6 times within the first month i signed up and i had to prove my identity" at the branch everytime

It doesn't matter if there's two people in the lineup or 14 people in the lineup, there will only ever be two tellers working. It takes forever to get anything done at this Bank. Terrible customer service.

After along time I feel great coming here,As it was a great experience today they were fully staffed no long line ups or waiting time.I appreciate knowing that they value my time.

Couldn't be more disappointed in a bank than this bank & this branch in particular...I've been a BMO customer for 25+ years, After being completely disrespected in a horrible situation, I left in tears and will now be looking to take my banking elsewhere that actually treats its customers alot better than BMO treats its long time customers.Save your time & you money and look elsewhere!

They used to have a sign that said ‘be patient, we are training new staff’ which ok, partially justified the 40 minute wait in the lineup- at any time of day. They’ve done away with that sign and still no new employees and no new resolve. Try another branch- Don’t waste your time with this one.Note to bmo- no, I don’t want to email you so that your manager can call and waste any more of my time.