TD Canada Trust Branch and ATM

If you are not able to accept your clients why did you give them appointment

Very good branch. Staff are very helpful. Love the fact they have a lot staff that speak different languages. Free parking bonus. Always get great advice.

Please, please, please replace those broken down useless instant teller machines. The branch up on East Mall is only 5 years old and has already upgraded their machines twice. Your's have not worked the way they are supposed to as long as I can remember.

I've seen a few raters indicate this branch is open late, but it is only open until 6:00pm. I wouldn't consider that being open late. I visited the branch today, coming straight from work, and arrived at 5:45pm. With where my employer is located and my work schedule, I would not be able to arrive to the branch any earlier than that. The reason for my visit today, was to request either a certified cheque or a bank draft. Only realizing the branch closes at 6:00pm when I arrived to the branch, as I approached the Customer Service Representative, I apologized and asked if either of the services could still be provided. She was unsure and consulted with her colleague, who advised me the better option would be certified cheque as it was cheaper, but I would need to provide the cheque, and so would have to come another time. I then left to go home. Once at home, I looked up the services on TD's website and found that the bank draft would actually be the cheaper option! Upon making that discovery, I realized I had been rushed out by the staff! I have been a loyal TD customer for many years and can't believe I was treated in that manner! At another branch that was open later, the individual who assisted me asked to check my account information, as he advised some account types offered such services free of charge. My account was one of them. The entire process took a couple of minutes! The staff at the original branch did not do their due diligence and offered poor customer service. If I could give a rating of zero stars, I would!

Latoya A. and Lea took care of me incredibly well during my visit today. Never have I ever had such a wonderful experience with TWO professional individuals in one sitting. I was truly impressed with their sophistication, knowledge and friendliness. I will recommend this location to EVERYONE I know and let them know to go to Latoya and Lea for any bank needs. Thank you to both ladies for a fantastic visit!!

Amazing staff here! They are so helpful - I highly recommend making an appointment to discuss your finances and investments -even if you don’t have much money. I’m very glad I did. They explained things very well too!Also, this location stays open late!! :) yay!!

Friendly staff! I was served by James as well and he was thorough and made that everything was done right. No long queues but there was always a steady stream of customers.

They have a teller who has incredible customer service skills and always smiley and happy. Whenever you see James,wait to be served by him. He explains things thoroughly and very kindly.

Horrible branch. Poor service. Low intelligence personnel in higher positions. If it were not for BMO across the street, I'd have been even more frustrated and bothered. After 35 years, yes, 35! I will no longer be a customer of TDCanada trust because of this branches indifference, stupidity, lack of caring and general ineptitude.

Seem to be very nice and professional out of The couple times I dealt with them so far. Haven’t been there too many times but I definetly won’t be afraid to come to them when I need to. Manager and staff were also very understanding towards my situation Keep up the good customer service !!