BMO Bank of Montreal

I got the worst banking experience here last month. I queued for more than 15 minutes to issue a bank draft for settling the final payment of my property purchase. But when I presented the bank draft to my law firm, the lawyer told me that it was not the correct copy! Instead the teller who processed my request gave me the branch copy but kept the correct copy in file at the branch!!!!! How negligent and unprofessional the staff can be! After filing an official complaint, no one from the bank has yet approached me for an explanation or update!

Too bad experience never open account in bmo. Its my third check and still holding for 7 days. In real its almost 10 days. Never ever recommend moving to scotia bank right away.

I have visited this branch many times I have always had to wait if I need personal assistance.I have some issues with standing for long periods and have had to leave and try later as There is no seating in these extensive wait lines. This is poor customer service in my opinion and I’m sure I am not the only person having this problem.

I came in today with a bit of a frustrating situation. Upon arrival I bumped into Avery, he asked if there was something he could help me with and he took the time to listen to my situation. He understood exactly what I was asking and new what he was doing in order to rectify my issue. Avery was very respectful and professional during the process. He is an asset to BMO! Great job today Avery! I was not expecting to have my issue resolved but he got it done with fast and friendly service.

I have been a BMO customer for years. Lately one rarely goes into a branch office. Yesterday a trip to the branch was unavoidable as I had a number of unusual things to accomplish that could not be accomplished over the web or over the phone.. The service I received was exemplary. As the issues were both unusual and complex I had assistance from 3 different staff members. All were knowledgeable and most importantly were not shy to ask for assistance when unsure. My tasks took some time to accomplish and never did I feel that I was occupying too much time or delaying them from other things. The visit was pleasant, rewarding and a learning experience for everyone involved.I have no hesitation in recommending this branch to anyone.

Sunny is an absolutely despicable person to work with . Extremely unprofessional, rude, condescending and unnecessarily defensive . He does not know his stuff and will avoid answering questions at all costs . I assume he just doesn't know the answer to them . He inputs information incorrectly, will not give advice before doing credit checks even when asked do so. He does not return voicemails. When asked a question about consolidating, before he even looked at my account or financials, he asked why I didn't ask a different bank to do it . Maybe because I thought I would ask the bank that I've been dealing with for more than a decade ? Not anymore !

I emailed Sunny on April 4th and received an email from him saying he is out of the office until February 5th. I copied an email here for the proof. He did not even replied back to my email or bother calling me back. I never dealt with BMO before and I thought I should give them a chance but I guess it did not work out.Very poor customer service and communication is zero.. I hope they get better.**OUT OF OFFICE ALERT - THIS MESSAGE DOES NOT REPEAT**Thank you for your email. I am currently away from the office without access to voicemail or email, returning on 05 February 2022. In my absence please contact our branch's mail line 780-408-01I will respond to your message when I return. Thank you and have a great day!

My last visit wasn't exactly how id expect it considering i was pressured into getting a card even though i don't have proper funds to pay for one, plus i was lied to by the person that supposedlyhelped" me out. If your gonna be a personal banker

Sonia helped me with my bank account issues. She was really nice and answered my inquiries on time.

There are never any available tellers here. Three people just walked out waiting for help.