Silk Road Tea

I bought a tea infuser as a stocking stuffer gift for my wife and it fell apart shortly into the New Year. I'd meant to go see about getting it replaced but forgot about it for awhile and then in April finally got around to checking about it. I no longer had the receipt but the store manager still provided me with a replacement and was super friendly through the whole exchange. Excellent customer service, thank you!

Love this place and cannot get enough. I am always visiting to see what is new. Their tea is amazing and they have a large selection and variety so there is something for everyone, even kids. I love the fact that the tea is organic and fresh compared to other places and brands. Staff is extremely friendly, helpful and informative. They also have a skin care line they make themselves which is very refreshing. They offer workshops, I took their Kombucha workshop and loved it.

Staff are always friendly and helpful without being over bearing. Love that their teas are organic and alot of my favorites are from this place. Their refillable containers on various sizes are a huge plus as well as you don't have to take a bunch of something you may not like. I was so excited when this location opened as I used to order online after visiting Victoria stores. Hands down some of the best quality tea and at reasonable prices. Join their VIP list and get ideas for tea that you not have thought of!

This beautiful tea boutique have everything a tea lover needs. They have a great selection of organic teas, wellness blends and both traditional and contemporary tea wares. I definitely recommend paying them a visit if you are a tea enthusiast or are shopping for one.

I really only buy tea from here, have been doing so for years. Love that it’s locally founded and all organic. Because it’s organic, I was told the lapsang souchong doesn’t leave an acrid back of tongue taste like other brands do. One thing I think would add a lot would be improving the overall in-store experience, ie. if they had staff that were as passionate about, and loved to share info, stories, taste tests, as much as staff at other local tea stores do, rather than just an in-and-out purchasing experience. Would be nice if the smellable samples were self-serve too instead of hidden behind the counter. Because of this, I feel like I don’t fully know their whole line of teas and just keep buying my favourite three types. They were closed at one point near end of day when their Google hours said they were open, so they kindly gave me a little discount for the inconvenience. Thank you for that and for the superb tea! ☺️

Amazing staff. Very patient, nice, and knowledgeable. Large selection of tea that will probably suit your needs. Again, knowledgeable staff if you got questions just ask.

UPDATE: The store gave me a generous discount and gift in apology for my inconvenience, and I was really satisfied with this. They really made the effort and I appreciate it.I'm sure this store is lovely, but have to let the public know not to trust the website nor the storefront sign in terms of hours open. I went to the store during business hours, and checked the website before I left to make sure it was open. The site said it was open. When I got there, the sign on the door said it was closed due to weather, but to check the website for up to date hours. Pictures attached for reference. One hand isn't speaking to the other :(

UNBLIVBLY unfriendly and actually customer deterring staff.. They used to be excellent few years ago.. I even had one of their tea parties" and spent a fortune over the years buying teas for myself and as gifts...However