Wellness Shop at Jacuzzi Hamilton

We have always received fantastic service from Jacuzzi. Whether it's in store or with a service call, every one we encounter is professional, knowledgeable and very helpful and the quality of their hot tubs doesn't even begin to compare to that of their competitors. For every house that we have bought, the first thing that we do is put in a Jacuzzi hot tub. We are Jacuzzi people for life....nothing else simply measures up!!

We referred by a friend to check out Clearlight saunas @ the Wellness Shop at Jacuzzi Hamilton when doing our research for the most effective sauna with low EMF. We met with Matt who explained the features, options, benefits and lifetime warranty, answered our questions and arranged delivery when we were ready for the unit. The delivery crew was great; set up quick and easy. We are very happy with our Clearlight sauna, IOO, the best for health benefits on the market; it is a calming place to start or end the day. Thank you

Not a good Experience at all. Was forced to book a jacuzzi, then they started asking for a lot of details in electrical panel and the salesperson said, he is not an electrician and can’t help. Then kept trying for refund and got refund after the deducting service charges. Make sure when you buy there aren’t any surprises.

Sales person Lauren dit everything possible to deliver the excelent product (Hot Tub Jacuzzi J-245) in time and as promised.We are very happy with the product and was an excellent Christmas gift for our family.

I called the Wellness Shop to book an appointment when I was receiving a low flow" message on my hot tub. On the day of the appointment

My 3 year old son and I walked into the Jacuzzi store in Ancaster on Feb 28th with no intention to purchase a hot tub. I was greeted by Jacuzzi expert Julie who took the time to educate me on the various tubs. 2 hrs later i purchased a J-470.I was very impressed with the high level of customer service, product knowledge, and accommodations. My son had toys to play with while i was being shown around the show room water was offered and they even stayed a little late to get the deal closed.I'm also very impressed with the hot tub its self. I would only recommend a Jacuzzi tub and would recommend to anyone interested to go see Julie at the Ancaster location.

Exception service, beautiful products and good value! We purchased our first hot tub from Matt at Jacuzzi Hamilton a couple weeks ago. It was delivered a few days later and we had it up and running that day. As first-time hot tub owners there was a learning curve figuring out the water treatment balance. The staff at Jacuzzi Hamilton was so helpful and very knowledgable in assisting us to correct the issues we were experiencing. They gave me several tutorials on water treatment and a few days later our water was perfect all thanks to their instruction! We are enjoying our new hot tub every day! Our friends are also loving it and a few are considering getting their own. We will be sending them to Jacuzzi Hamilton when they're ready to make their purchase! Thank you Jacuzzi Hamilton!

We recently received our jacuzzi Soul which arrived earlier than expected. Everything so far has been perfect with our tub. When contacted for questions about our first tub, the staff have been very quick to respond and were able to get the right answer even if they didn't know right away. We were back and forth about different tubs for months but really glad we landed on a Jacuzzi. Highly recommend. Update: Service was fantastic with an issue we had. Part replaced and Tech was amazing.

We had an excellent experience with shopping for our first hot tub. From the beginning Christian from Jacuzzi Ontario explained us all about available models and purchasing options. We are very happy with the decision to buy from Wellness Shop at Jacuzzi Hamilton. Lauren was awesome to deal with. Very trustworthy and she deliver on what she promised. We got the hot tub delivered on schedule and installed in about 2hrs (including 220V line) Great service after the sale, our small issue with lights was resolved quickly and very professionally. Great guys. Would highly recommend. We are loving the tub!

Subpar service! I purchased my hot tub in the summer and there is already an issue. I’ve waited 3 weeks for someone to come out (they rescheduled it to a later date twice!) only to tell me that I would have to book another appt since I have stairs at the front of it (covering the electrical box) and no one informed me prior to.