Les Délices Lafrenaie Pointe-Claire

Got the red velvet Christmas log on the 23rd put it in the fridge right away and it was hard by the 24th. You could even see that some of the cake was a different colour. Really sad because got this same cake before and it was delicious!

On March 11th when I arrived to the location, they gave me a frozen limoncello cake. I told the girl that I didn’t want a frozen cake, we were celebrating this evening and I cant wait 5hrs for it to be defrosted, she said if I leave it out it would thaw quicker. I explained to her that I ordered my cake 6 days before, not have it thaw out on the day of. She said there weas nothing she could do, if I wanted to change the cake.My choice that afternoon was; a red velvet mascarpone and a strawberry shortcake. Its not that the cake tasted bad, but its not what I wanted. Both cakes had fruits on it and the limoncello doesn’t. For someone who likes fruits on their cake they would appreciate the choices, but I found it disappointing. I’m not sure if this happens often but someone in management should know that this happened. We spent 45$ on a cake that we didn’t enjoy. I explained that this isn’t the cake we chose and I don’t like the options they had, she just nodded and said sorry, there was no refund offered. I left with the mascarpone. This event makes me reluctant to order again.

Ordered pistachios cake for my sister's birthday. It's doesn't taste overly sweet. It's a nice creamy not too sweet and balanced pistachios flavor. I'm going to reorder this one for sure!

We bought a limoncello with fruit on top. We're told to keep it in the fridge for 24 hours before serving and we followed the instructions. When we served the cake the bottom 2 layers were sopping wet. Very unpleasant and very dissatisfied. And on top of that, lining up for the cash is complete chaos, very disorganized.

The best place in west island for italian desserts, cakes, sweets and cookies. Their zeppoles are so plump and generously filled. I love that their cakes and desserts are always indulgent without being overly sweet like how other places can be. I recommend their strawberry shortcakes, tiramisu, cannolis and their nutella cookies.

I love there cakesBut the way they present there cakes the package is too big slips and hits the sideAnd make a messNo plastic around the cake to protectWhat kind of a manager blames the client when she does a f—- JobI dont recommendBig zero !’n

They have a great variety of delicious cookies, IF you are lucky to catch them fresh. Three times I have gone home and the cookies have dried out to the point of throwing them away.There should be a date saying when they were made.Unfortunately they lost my business!

My husband bought 2 Cannoli and 2 zeppole on Friday Mar 24,2023 at 1:40pm to surprise me after work. The Zeppole were spot on! Really fresh and tasty! I gave 2 stars for that, and -3 stars because the 2 big cannoli’s I bought unfortunately were only filled on the edges. Both of them were missing filling through out the middle. Its really sad because it wasn't busy at all, employees were conversing, I was the only client there, yet I got this sad surprise let down when I got home. I love all your baked goods but this was depressing, what happened guys?? :(**UPDATED 2 stars to 5**Human error, problem solved, everything was fresh and tasty and piped well this time around! Good customer service.

Ordered a costume birthday cake, it was absolutely wonderful, they got it exactly as I wanted, the cappuccino cake was just delicious, light and not too sweet. I ordered here for few occasion and they always came through. Wouldn't go anywhere else for those special occasions. Thank you ⭐⭐⭐⭐⭐

I ordered my wedding cake during the pandemic at Lafrenaie, it was a small intimate wedding. The first time we went, it was just fine, but the second time we went to finalize everything, the young man there was just so rude, didn't stop rolling his eyes at us, barely wanted to talk to us and didn't want to help us communicate what we wanted to the main branch, We finally got their email and sent an email with what we wanted. I was okay with all of this because I knew Lafrenaie had a good reputation, till the day of my wedding when I saw the wedding cake, it was completely different from what I have asked for and I linked both pictures below for you to see. It was pretty expensive and that was fine for us because we knew we would get what we are paying for. It was so disappointing to see it. I was expecting a more accurate replication of the picture I have sent. The only reason I'm giving 2 stars is because the taste was good. But other than that, the aesthetics of the cake and the customer service were so terrible I can't even imagine. So disappointed that it had to happen the day of my wedding.